Hotel Reservations Supervisor

1 month ago


Cape Town, South Africa HotelJobs.co.za Full time

**Experienced South African Reservations Supervisor required. Essential requirements: This is a senior position to help manage a busy central reservations department for mulitple properties.**
- **_ MIN 5 YEARS WORKING EXPERIENCE AS A "'HOTEL RESERVATIONS SUPERVISOR'' IN HOTELS 100 ROOMS PLUS. THIS POSITION WILL BE BASED IN A CENTRAL RESERVATIONS DEPARMENT FOR MULTIPLE PROPERTIES._**:

- **_ OPERA EXEPERIENCE ESSENTIAL_**:

- **_ Matric and a Hospitality Diploma/Certifate_**:

- **_ South African ID holders only_**:

- **_ Revenue Management experience will secure_**:

- Experience in setting rates
- Must be able to maintaining the in-house reservations systems OPERA
- Experience in Forecasting revenue streams
- A head for figures and commercial awareness
- Great communication skills
- Ability to work a computer and reservation software
- A well-rounded knowledge of the inner workings of the hotel
- Degree in hotel management or similar

Personality profile:

- Sales-driven
- Organised and efficient
- Strong leadership skills
- Positive mindset
- Good teamwork skills

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
- Manage the Reservations team & all rooms reservations processes for the hotel. For both individual and group bookings.
- Assisting the Revenue Manager in developing new Reservations/Revenue SOP’s for the team.
- Manage the Reservations team to meet and exceed budgeted targets.
- Develop the Reservations team to ensure the constant delivery of excellent guest and customer service.
- Manage no-show and cancelled reservations and process charges according to hotel policy.
- Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
- Liaise with the Revenue Manager to maximise room revenue. Assist the Revenue Manager with daily, weekly and monthly revenue reporting.
- Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times.

**ONLY APPLICATIONS WITH THE RELEVANT EXPERIENCE, SKILLS AND QUALIFICATIONS WILL BE CONTACTED. PLEASE READ THE REQUIREMENTS CAREFULLY BEFOR APPLYING.


  • Reservation Supervisor

    7 months ago


    Cape Town, South Africa The Twelve Apostles Hotel and Spa Full time

    **Reservations Supervisor** **for** **Twelve Apostles Hotel & Spa;** **Bushmans Kloof Wilderness Reserve & Wellness Retreat** **Job Purpose**: To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red...


  • Cape Town, South Africa Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now searching for an experienced, vibrant **Reservations Supervisor **for a **luxury hospitality group (hotels & lodges),** to be based at their head offices in the **V&A Waterfront area of Cape Town, Western Cape**. **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor -New Vacancy - Reservations Supervisor** **Head Office - Cape Town** **Requirements**: - Prior hospitality experience required. - Strong focus on quality. - Demonstrates a positive and professional demeanor. - Possesses exceptional time management, communication skills, and customer service. - Proficiency in Opera software is a...


  • Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE: Reservations Supervisor** **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....


  • Cape Town, South Africa HotelJobs.co.za Full time

    **_ob Title: Reservations Supervisor - 4* Hotel Group - Cape Town_** **Location: Hybrid - Cape Town or Johannesburg (Flexible)** **Salary: R17,000 - R19,500 (depending on experience)** Synopsis: Join our clients team as a Reservations Supervisor and play a vital role in ensuring the seamless operation of our reservations department. We are seeking a...

  • Reservation Agent

    7 months ago


    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    The Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24082679 **Job Category** Reservations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....


  • Cape Town, South Africa HotelJobs.co.za Full time

    **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance...

  • Reservation Agent

    7 months ago


    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    The Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...

  • Reservations Agent

    8 months ago


    Cape Town, South Africa CAPE MILNER HOTEL Full time

    Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. DUTIES & RESPONSIBILITIES DUTIES & RESPONSIBILITIES **Making reservations...


  • Cape Town, South Africa Accor Hotel Full time

    Job title : Front Office Supervisor Job Location : Western Cape, Cape Town Deadline : January 06, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Valor hospitality Partners is recruiting for one of our clients. Experienced Hotel Reservations Agent. (Hotels only)** **Requirements: Experience is essential and not negotiable for this busy reservations department based in Cape Town near the Waterfront** - **_ Previous hotel reservations experience, of at least 2 to 3 years essential_**_._ - **...


  • Cape Town, South Africa AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Hotel Reservationist

    3 months ago


    Cape Town, South Africa BLAAUWBERG BEACH HOTEL Full time

    HOTEL RESERVATIONIST (FIT) VACANCY AVAILABLE We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements: **MUST HAVE HOTEL EXPERIENCE** 1. Greets guests over the phone in a friendly, courteous manner 2. Records reservation information accurately; identifies and records group and...


  • Cape Town, South Africa Victoria & Alfred Hotel Full time

    **RESERVATIONS CO-ORDINATOR JOB PROFILE** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel’s products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end, and enhance the reservations...


  • Cape Town, South Africa HotelJobs.co.za Full time

    RESERVATIONS SUPERVISOR - CAPE TOWN - RNeg Urgently recruiting for an experienced RESERVATIONS SUPERVISOR to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....


  • Cape Town, South Africa HotelJobs.co.za Full time

    Reservations Supervisor - Luxury Portfolio - Cape Town **Responsibilities**: - Lead by example, setting a high standard for the team to follow. - Ensure comprehensive knowledge of hotel programs, services, accommodations, promotions, rates, and facilities. - Provide technical information and tools to support the reservation team in delivering informed and...


  • Cape Town, South Africa Red Carnation Hotels Full time

    Twelve Apostles Hotel& Spa;  Bushmans Kloof WildernessReserve & Wellness Retreat Job Purpose : Toassist with the management of the reservations function for two properties, ensuringthat the highest standard of performance and service is achieved when reservingaccommodation and additional services for Red Carnation Hotels. Employee Value...


  • Cape Town, South Africa HotelJobs.co.za Full time

    To set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...