Hotel Reservations Supervisor
1 month ago
**Experienced South African Reservations Supervisor required. Essential requirements: This is a senior position to help manage a busy central reservations department for mulitple properties.**
- **_ MIN 5 YEARS WORKING EXPERIENCE AS A "'HOTEL RESERVATIONS SUPERVISOR'' IN HOTELS 100 ROOMS PLUS. THIS POSITION WILL BE BASED IN A CENTRAL RESERVATIONS DEPARMENT FOR MULTIPLE PROPERTIES._**:
- **_ OPERA EXEPERIENCE ESSENTIAL_**:
- **_ Matric and a Hospitality Diploma/Certifate_**:
- **_ South African ID holders only_**:
- **_ Revenue Management experience will secure_**:
- Experience in setting rates
- Must be able to maintaining the in-house reservations systems OPERA
- Experience in Forecasting revenue streams
- A head for figures and commercial awareness
- Great communication skills
- Ability to work a computer and reservation software
- A well-rounded knowledge of the inner workings of the hotel
- Degree in hotel management or similar
Personality profile:
- Sales-driven
- Organised and efficient
- Strong leadership skills
- Positive mindset
- Good teamwork skills
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
- Manage the Reservations team & all rooms reservations processes for the hotel. For both individual and group bookings.
- Assisting the Revenue Manager in developing new Reservations/Revenue SOP’s for the team.
- Manage the Reservations team to meet and exceed budgeted targets.
- Develop the Reservations team to ensure the constant delivery of excellent guest and customer service.
- Manage no-show and cancelled reservations and process charges according to hotel policy.
- Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
- Liaise with the Revenue Manager to maximise room revenue. Assist the Revenue Manager with daily, weekly and monthly revenue reporting.
- Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times.
**ONLY APPLICATIONS WITH THE RELEVANT EXPERIENCE, SKILLS AND QUALIFICATIONS WILL BE CONTACTED. PLEASE READ THE REQUIREMENTS CAREFULLY BEFOR APPLYING.
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