Reservations Supervisor

6 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Reservations Supervisor - Luxury Portfolio - Cape Town

**Responsibilities**:

- Lead by example, setting a high standard for the team to follow.
- Ensure comprehensive knowledge of hotel programs, services, accommodations, promotions, rates, and facilities.
- Provide technical information and tools to support the reservation team in delivering informed and professional guest assistance.
- Maintain awareness of high season dates, special offers, closed dates, minimum night stays, etc., and communicate effectively with both reservation and hotel teams.
- Foster a positive and professional environment within the team.
- Collaborate with sales and revenue teams, as well as property management, as necessary.
- Monitor and ensure correct booking of promotions and specials, resolving any issues promptly.
- Oversee all reservation channels to ensure accuracy and eliminate system glitches.
- Uphold hotel policies, procedures, and payment methods.
- Monitor and respond to reservation requests promptly, exceeding our 24-hour response time.
- Update records of room availability, rates, reservations, cancellations, amendments, and no-shows.
- Conduct quality checks on bookings prior to guests' arrival.
- Conduct weekly arrival meetings with property management.
- Strategize room type and rate yield management for maximum revenue.
- Manage VIP and special requests professionally.
- Provide training to reservation staff on hotel products and services.
- Delegate tasks to team members and resolve any issues that arise.
- Handle cancellations and amendments in accordance with company procedures.
- Handle individual bookings for corporate guests and travel agencies.
- Resolve customer complaints efficiently and in line with company policies.
- Actively stay informed about local area-specific issues.
- Supervise, train, and motivate reservation team members.
- Generate and maintain reports as needed.
- Assist with group and event reservations.
- Ensure accurate input of group reservations into the system.
- Maintain databases and spreadsheets accurately.
- Release allocations and assist with reservations-related accounts.

Minimum Requirements:

- Previous experience in a hospitality environment is essential.
- Exceptional time management, communication skills, and customer service.
- Experience with Opera reservation system is required.
- Meticulous attention to detail and strong administrative skills.
- Adaptability and flexibility to thrive in a fast-paced environment.
- Strong leadership and organizational skills.



  • Cape Town, South Africa Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...


  • Cape Town, South Africa Staff Connection Full time

    Staff Connection is recruiting a Reservations Supervisor for a hospitality company within Cape Town. - SA citizen - Diploma in Hospitality - Min 5yrs experience within a hospitality reservations environment - Must have supervised a reservations team - Experience in Opera - not negotiable - Group and events reservations - Experienced in dealing with travel...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor -New Vacancy - Reservations Supervisor** **Head Office - Cape Town** **Requirements**: - Prior hospitality experience required. - Strong focus on quality. - Demonstrates a positive and professional demeanor. - Possesses exceptional time management, communication skills, and customer service. - Proficiency in Opera software is a...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24200741 **Job Category**Reservations **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Reservations Sales Supervisor plays a key role in maximizing revenue by handling guest...


  • Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE: Reservations Supervisor** **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....

  • Reserve Supervisor

    3 months ago


    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 27.09.2024 REFERENCE NUMBER SPE 41/24 Ext SALARY **Basic**: R390 093 p.a DEPARTMENT Environmental Management DIRECTORATE SPATIAL PLANNING AND ENVIRONMENT Reserve Supervisor **Requirements**: - Relevant Post-matric certificate; NQF level 5 (Higher Certificate) in Nature Conservation or equivalent and NQF level 2...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Experienced South African Reservations Supervisor required. Essential requirements: This is a senior position to help manage a busy central reservations department for mulitple properties.** - **_ MIN 5 YEARS WORKING EXPERIENCE AS A "'HOTEL RESERVATIONS SUPERVISOR'' IN HOTELS 100 ROOMS PLUS. THIS POSITION WILL BE BASED IN A CENTRAL RESERVATIONS DEPARMENT...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance...

  • Reservation Supervisor

    7 months ago


    Cape Town, South Africa The Twelve Apostles Hotel and Spa Full time

    **Reservations Supervisor** **for** **Twelve Apostles Hotel & Spa;** **Bushmans Kloof Wilderness Reserve & Wellness Retreat** **Job Purpose**: To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red...


  • Cape Town, South Africa Hilton Full time

    Job title : Reservations Supervisor Canopy by Hilton Cape TownJob Location : Western Cape, Cape TownDeadline : December 22, 2024Quick Recommended Links Jobs by Location Job by industries What will I be doing? As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest...


  • Cape Town, South Africa Hilton Full time

    Job title : Reservations Supervisor Canopy by Hilton Cape Town Job Location : Western Cape, Cape Town Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries What will I be doing? As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise...


  • Cape Town, South Africa HotelJobs.co.za Full time

    RESERVATIONS SUPERVISOR - CAPE TOWN - RNeg Urgently recruiting for an experienced RESERVATIONS SUPERVISOR to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....


  • Cape Town, South Africa HotelJobs.co.za Full time

    **_ob Title: Reservations Supervisor - 4* Hotel Group - Cape Town_** **Location: Hybrid - Cape Town or Johannesburg (Flexible)** **Salary: R17,000 - R19,500 (depending on experience)** Synopsis: Join our clients team as a Reservations Supervisor and play a vital role in ensuring the seamless operation of our reservations department. We are seeking a...


  • Cape Town, South Africa HotelJobs.co.za Full time

    To set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...


  • Cape Town, South Africa AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now searching for an experienced, vibrant **Reservations Supervisor **for a **luxury hospitality group (hotels & lodges),** to be based at their head offices in the **V&A Waterfront area of Cape Town, Western Cape**. **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    To set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...


  • Cape Town, South Africa The Right Company Full time

    **RESERVATIONS SUPERVISOR - CAPE TOWN - RNeg** Urgently recruiting for an experienced RESERVATIONS SUPERVISOR to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....


  • Cape Town, South Africa Red Carnation Hotels Full time

    Twelve Apostles Hotel& Spa;  Bushmans Kloof WildernessReserve & Wellness Retreat Job Purpose : Toassist with the management of the reservations function for two properties, ensuringthat the highest standard of performance and service is achieved when reservingaccommodation and additional services for Red Carnation Hotels. Employee Value...


  • Cape Town, South Africa Seasoned recruitment Full time

    Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotels products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may be required to complete other reasonable tasks as part of...