Lead Qualifier Specialist

3 days ago


Umhlanga, KwaZulu-Natal, South Africa Invictus Full time

About Invictus

At Invictus, we are dedicated to connecting prospective students with the right educational opportunities. Our dynamic team is committed to excellence in supporting our customers.

Job Summary

This role involves assessing and qualifying prospective student inquiries, ensuring that only high-quality leads are passed on to the admissions team. The Lead Qualifier will engage with potential students, understand their educational needs, and guide them toward suitable programs.

Key Responsibilities
  1. Qualify Leads: Assess and qualify prospective student inquiries to ensure they meet our quality standards.
  2. Communicate Effectively: Engage with potential students, understand their educational needs, and provide guidance on suitable programs.
  3. Maintain Data Integrity: Ensure accurate and up-to-date information in our CRM system.

Requirements

Essential Qualifications & Experience:

  1. Experience in a sales role, customer service, or lead qualification.
  2. Experience within the hospitality/education sales industries beneficial.
  3. Proficient in Microsoft Excel, Word, Outlook.
  4. Experience with CRM systems - Administration skills essential.
  5. Strong database and MS Office computer literacy.
  6. Excellent interpersonal communication skills and intuitive to clients' needs.
  7. Ability to work well as part of a bigger team but also deliver and work independently.

Desirable Qualities:

  1. Brilliant command of the English language.
  2. Excellent attention to detail.
  3. Customer-focused with excellent interpersonal skills.

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