Insurance Professionals

1 week ago


Durban, KwaZulu-Natal, South Africa CallForce Full time
Insurance Consultant Role

We are seeking highly skilled professionals to join our team as Insurance Consultants at CallForce. As an Insurance Consultant, you will play a crucial role in providing exceptional service and support to our brokers.

Key Responsibilities:
  • Provide telephonic and email support to intermediaries, authorized representatives, and broker services.
  • Handle general insurance and policy-specific enquiries.
  • Issue new policies, maintain existing policies, and renew policies as required.
  • Resolve insurance queries within the required timeframe and comply with regulatory requirements.
  • Follow up with clients to understand reasons for policy cancellations and attempt to retain policies.
  • Adjust premiums based on new asset values.
  • Manage client expectations regarding turnaround times for submitted requests.
  • Adhere to underwriting criteria and regional requirements.
  • Profile clients with suitable products and underwriting criteria.
  • Advise brokers to ensure clients receive the correct cover and product.
  • Assist in implementing solutions for improvement.
  • Support colleagues during busy periods or absences.

As an Insurance Consultant at CallForce, you will have the opportunity to work with a dynamic team and contribute to the success of our organization.



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