Debt Review Specialist

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Summary

We are seeking a highly skilled Debt Review Specialist to join our team at WNS Global Services. As a key member of our Debt Review & Administration department, you will be responsible for ensuring the smooth operation of our back-office processes and providing exceptional support to our clients.

Key Responsibilities
  • Debt Review
    • Manage and prioritize debt review tasks to ensure timely completion and resolution.
    • Review and process debt review documents, including Cob's, 17.1's, 17.2 proposals, acceptance, declines, counters, court orders, 17.5's, 17.6, and 17.w.
    • Draft and send debt review correspondence as required.
    • Flag and unflag debt review accounts on various systems, including salesforce, Enterprise, and collectsmart.
    • Process refunds on overpayments (credit balance) to debt counsellors or clients directly.
    • Respond to queries from external parties, including debt counsellors and outsourcing partners.
    • Escalate complex queries to senior team members for resolution.
  • Debt Review Administration
    • Review and process debt review documents on salesforce.
    • Flag accounts as admin on relevant systems.
    • Follow up with administrators on quarterly payments received or missed.
  • Insolvency
    • Review and process insolvency documents on salesforce.
    • Flag accounts as insolvent on relevant systems.
    • Process write-off requests and obtain approval.
  • Deceased
    • Review and process deceased documents on salesforce.
    • Flag accounts as deceased.
    • Process write-off requests and obtain approval.
  • Contact Centre Support
    • Provide proactive support to the contact centre team on general administrative duties.
    • Respond to customer inquiries and resolve issues in a timely and accurate manner.
    • Liaise with staff from other departments to resolve customer issues.
    • Meet deadlines and OKR's.
    • Attend product and process training sessions to stay up-to-date on company products and technologies.
    • Remain aware of policy changes and updates affecting the company environment or current role.


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