Debt Specialist

2 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
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Job Summary

WNS Global Services is seeking a skilled Debt Specialist to join our team in the Debt Review & Administration department. The successful candidate will be responsible for managing debt review processes, ensuring smooth operations, and providing administrative support.

Key Responsibilities:

  • Manage debt review email boxes and ensure timely action
  • Peruse, save, and forward debt review documents
  • Draft Cob's and paid-up letters as required
  • Flag and unflag debt review accounts on various systems
  • Process refunds on overpayments
  • Deal with queries from external parties
  • Assess and evaluate reckless lending allegations

Debt Review Administration:

  • Peruse and save documents on Salesforce
  • Flag accounts as admin on relevant systems
  • Follow up quarterly with administrators

Requirements:

  • Matric/Grade 12 qualification
  • Previous debt review experience
  • Customer service experience
  • Regulated environment experience

Desired Traits:

  • High degree of patience and assertiveness
  • Excellent rapport-building skills
  • Positive attitude and ability to influence others
  • Effective emotional intelligence
  • Team player and flexible

Note: All candidates must be credit clear.", "

Job Overview

As a Debt Review Co-ordinator at WNS Global Services, you will play a crucial role in ensuring the smooth operation of the Debt Review & Administration department. Your responsibilities will include managing debt review processes, providing administrative support, and ensuring compliance with policies and best practices.

Key Responsibilities:

  1. Manage debt review email boxes and ensure timely action
  2. Peruse, save, and forward debt review documents
  3. Draft Cob's and paid-up letters as required
  4. Flag and unflag debt review accounts on various systems
  5. Process refunds on overpayments
  6. Deal with queries from external parties
  7. Assess and evaluate reckless lending allegations

Debt Review Administration:

  1. Peruse and save documents on Salesforce
  2. Flag accounts as admin on relevant systems
  3. Follow up quarterly with administrators

Requirements:

  • Matric/Grade 12 qualification
  • Previous debt review experience
  • Customer service experience
  • Regulated environment experience

Desired Traits:

  • High degree of patience and assertiveness
  • Excellent rapport-building skills
  • Positive attitude and ability to influence others
  • Effective emotional intelligence
  • Team player and flexible

Note: All candidates must be credit clear.", "

Job Description

WNS Global Services is seeking a skilled Debt Review Co-ordinator to join our team in the Debt Review & Administration department. The successful candidate will be responsible for managing debt review processes, ensuring compliance with policies and best practices, and providing administrative support.

Key Responsibilities:

  • Manage debt review email boxes and ensure timely action
  • Peruse, save, and forward debt review documents
  • Draft Cob's and paid-up letters as required
  • Flag and unflag debt review accounts on various systems
  • Process refunds on overpayments
  • Deal with queries from external parties
  • Assess and evaluate reckless lending allegations

Debt Review Administration:

  • Peruse and save documents on Salesforce
  • Flag accounts as admin on relevant systems
  • Follow up quarterly with administrators

Requirements:

  • Matric/Grade 12 qualification
  • Previous debt review experience
  • Customer service experience
  • Regulated environment experience

Desired Traits:

  • High degree of patience and assertiveness
  • Excellent rapport-building skills
  • Positive attitude and ability to influence others
  • Effective emotional intelligence
  • Team player and flexible

Note: All candidates must be credit clear."]



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