Debt Review Operations Specialist

4 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Debt Review Specialist

WNS Global Services is seeking a highly skilled Debt Review Specialist to join our team. As a key member of our Debt Review & Administration department, you will be responsible for ensuring the smooth operation of our debt review processes.

Key Responsibilities:
  • Manage debt review email boxes and ensure timely action
  • Process and forward debt review documents, including Cob's, 17.1's, 17.2 proposals, and court orders
  • Draft Cob's and paid-up letters as required
  • Flag and unflag debt review accounts on various systems
  • Process refunds on overpayments and deal with escalated queries from debt counsellors
  • Assess and evaluate reckless lending allegations from counsellors
Debt Review Administration:
  • Peruse and save documents on Salesforce
  • Flag accounts as admin on relevant systems
  • Follow up quarterly with administrators regarding payments received or missed
Insolvency and Deceased Accounts:
  • Peruse and save documents on Salesforce
  • Flag accounts as insolvent or deceased
  • Process write-off requests and obtain approval
Contact Centre Support:
  • Provide proactive support with general admin duties and respond to requests for information
  • Liaise with staff from other departments to resolve customer issues
  • Attend product and process training sessions to stay up-to-date on company products and technologies
Qualifications and Experience:
  • Matric/Grade 12 qualification
  • Previous debt review experience
  • Previous customer service experience
  • Experience working in a regulated environment
Behavioural Traits:
  • High degree of patience and assertiveness with excellent rapport-building skills
  • Ability to positively contribute and lead in team activities
  • Effective time management and self-motivation
  • Positive attitude and ability to influence and motivate others
Additional Requirements:

All candidates must be credit clear.



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