Debt Review Operations Specialist
4 weeks ago
WNS Global Services is seeking a highly skilled Debt Review Specialist to join our team. As a key member of our Debt Review & Administration department, you will be responsible for ensuring the smooth operation of our debt review processes.
Key Responsibilities:- Manage debt review email boxes and ensure timely action
- Process and forward debt review documents, including Cob's, 17.1's, 17.2 proposals, and court orders
- Draft Cob's and paid-up letters as required
- Flag and unflag debt review accounts on various systems
- Process refunds on overpayments and deal with escalated queries from debt counsellors
- Assess and evaluate reckless lending allegations from counsellors
- Peruse and save documents on Salesforce
- Flag accounts as admin on relevant systems
- Follow up quarterly with administrators regarding payments received or missed
- Peruse and save documents on Salesforce
- Flag accounts as insolvent or deceased
- Process write-off requests and obtain approval
- Provide proactive support with general admin duties and respond to requests for information
- Liaise with staff from other departments to resolve customer issues
- Attend product and process training sessions to stay up-to-date on company products and technologies
- Matric/Grade 12 qualification
- Previous debt review experience
- Previous customer service experience
- Experience working in a regulated environment
- High degree of patience and assertiveness with excellent rapport-building skills
- Ability to positively contribute and lead in team activities
- Effective time management and self-motivation
- Positive attitude and ability to influence and motivate others
All candidates must be credit clear.
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