Global Airline Customer Service and Sales Ambassador
2 weeks ago
Job Overview
Black Pen Recruitment is seeking a skilled Spanish-speaking customer service and sales representative to join our client's dynamic team. As an international contact centre, they provide award-winning multichannel customer support across multiple verticals.
Key Responsibilities
- Assist passengers with pre & post-flight travel-related queries in customer relations department in Spanish & English languages.
- Work on airline reservations systems & handling voice calls in English & Spanish may include some written correspondence.
- Daily interactions with international passengers with queries and compliments.
- Meet specific key performance indicators and meet expected client service levels in a demanding and time-sensitive call center environment.
Requirements
- Native level fluency in Spanish language: Verbal & Written.
- Located in South Africa.
- Permanent residence permit/ South African ID holders only.
- Flexibility to work shifts.
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Training and Development
Fully paid product and systems training provided. 4 weeks (Fully Paid) training period, followed by a 4-month probation period.
Work Environment
Workplace: Fully Remote. Location: KwaZulu-Natal, South Africa. Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
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