German Speaking Customer Service and Sales Expert

4 hours ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time
Job Title: German Speaking Customer Service and Sales Representative

Black Pen Recruitment is seeking a highly skilled German Speaking Customer Service and Sales Representative to join our team.

About the Role

We are looking for a talented individual with native-level fluency in German to work as a Customer Service and Sales Representative for a prestigious airline brand. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service in German and English languages.

Key Responsibilities
  • Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
  • Work on airline reservations systems and handle voice calls in English and German, including some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels
  • Work in a demanding and time-sensitive call center environment
Requirements
  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
What We Offer

We offer a competitive salary, fully paid training, and a chance to work with a prestigious airline brand. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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