German Speaking Customer Service and Sales Expert
4 hours ago
Black Pen Recruitment is seeking a highly skilled German Speaking Customer Service and Sales Representative to join our team.
About the RoleWe are looking for a talented individual with native-level fluency in German to work as a Customer Service and Sales Representative for a prestigious airline brand. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service in German and English languages.
Key Responsibilities- Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
- Work on airline reservations systems and handle voice calls in English and German, including some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
- Work in a demanding and time-sensitive call center environment
- Native level fluency in German language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
We offer a competitive salary, fully paid training, and a chance to work with a prestigious airline brand. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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