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Collection Specialist

2 months ago

Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

Job Summary

HomeChoice Holdings Limited is seeking a highly skilled and motivated Collection Specialist to join our team. As a Collection Specialist, you will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.

Key Responsibilities

  • Collect money on profile 0 – 2+ delinquent accounts days) within 30 days
  • Obtain 'promise to pay' from customers
  • Rehabilitate and educate customers with regards to their payment profile
  • Achieve daily collection targets

Requirements

  • Grade 12 / Matric or Equivalent Qualification
  • Minimum of 1 year Collections experience within a Contact Centre
  • Effective communication skills (verbal and written)
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (Email, Internet, Word and Excel)
  • Excellent telephone etiquette

Attributes & Behavior's

  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently