Collections Specialist
2 weeks ago
About the Role
HomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely repayment of outstanding debts from our customers.
Key Responsibilities
- Telephonically negotiate repayment plans with customers to minimize bad debts and ensure rehabilitation for distressed borrowers.
- Meet department objectives by achieving performance metrics and collecting payments as per department standards.
- Provide exceptional customer service and ensure a professional, polite, and efficient service is offered at all times.
- Rehabilitate and educate customers on their payment profiles to ensure long-term relationships.
Requirements
- Grade 12 / Matric or equivalent qualification.
- Minimum of 1 year's experience within the Collections industry in a Contact Centre environment.
- Proven track record in problem-solving and conflict management.
- Computer literacy, including email, internet, Word, and Excel.
Behaviours We Value
- Wow my customer.
- Walk in my customers' shoes.
- Deliver on my promises.
- Treat the business as my own.
- Take accountability.
- Be curious, creative, and explore opportunities.
- Do it right and at the right time.
- Play as a team.
- Be helpful.
- Be inclusive.
- Find the fun.
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Collections Specialist
2 weeks ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in ensuring the timely recovery of outstanding debts from customers.Key ResponsibilitiesTelephonically negotiate with customers to resolve outstanding debts and achieve repayment outcomes.Meet...
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Collection Specialist
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeJob SummaryWe are seeking a highly skilled and motivated Collection Specialist to join our team at HomeChoice Holdings Limited. As a key member of our collections team, you will be responsible for telephonically collecting money from customers who have outstanding debt.Key ResponsibilitiesCollect money on profile 0 – 2+ delinquent accounts (60-90 days)...
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Collections Specialist
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely recovery of outstanding debts from customers.Key ResponsibilitiesTelephonically negotiate with customers to obtain reasonable repayment outcomesMeet department objectives by...
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeJob Title: Collections ConsultantAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company.Key ResponsibilitiesMeet department objectives by...
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