Collections Specialist

2 weeks ago


Southern Suburbs, South Africa HomeChoice Holdings Limited Full time
About the Role:
As a Collections Specialist, you will play a crucial part in our team's success by telephonically negotiating repayment outcomes with customers who have outstanding debt with HomeChoice Holdings Limited. Your primary goal will be to generate cash flows, minimize bad debts, and ensure rehabilitation for distressed borrowers.

Key Responsibilities:
• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
• Meet operational and quality efficiencies
• Rehabilitate and educate customers with regards to their payment profile
• Provide an exceptional customer experience
• Negotiate payments from customers following the call script, within dialler time
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador at all times both internally and externally

Requirements:
• Grade 12 / Matric or equivalent
• Minimum of 1 year's experience within the Collections industry in a Contact Centre environment
• Must be computer literate (Email, Internet, Word, and Excel)
• Proven track record in problem-solving whilst constructively managing conflict and disputes

Behaviours We Love:
• Wow my customer
• Walk in my customer's shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative, and explore opportunities
• Do it right and at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

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