Debt Recovery Specialist
2 weeks ago
About the Role
The Debt Recovery Specialist will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Responsibilities
- Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
- Obtain "promise to pay" from customers
- Rehabilitate and educate customers with regards to their payment profile
- Achieve daily collection targets
Requirements
- Grade 12 / Matric or Equivalent Qualification
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
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