Head of Retail Operations South Africa

2 weeks ago


Cape Town CBD, South Africa Service Solutions Staffing Full time

Job Title: Head of Retail Operations South Africa

Job Summary: We are seeking a strategic and results-driven Head of Retail Operations South Africa to lead our retail division in Cape Town. The ideal candidate will have a proven track record in retail management, with a strong focus on operations, customer service, and team development.

Key Responsibilities:

  • Operations: Deliver agreed sales and profit targets for the retail division, ensuring exceptional customer service and staff accountability.
  • Marketing: Develop and execute the annual sales and marketing plan for the retail business, working closely with the Product Manager and Wholesale Marketing Director.
  • Logistics: Work with the Supply Chain Manager to establish efficient order and delivery processes for stock.
  • Staff Development: Manage the recruitment process, develop leadership, and implement training schedules to ensure all retail employees have complete product knowledge and can provide excellent customer service.
  • Work Health and Safety: Apply best practices and ensure compliance with OHSA legislation, ensuring a safe work environment that minimizes risk to employee health and wellbeing.

Requirements: Minimum of 4-6 years in the field of hospitality and/or retail, senior management experience in a premium environment, and proven track record in conceptual development and strategic implementation.


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