Learning and Development Manager

5 days ago

Johannesburg, Gauteng, South Africa Bothongo Group Management (Lion Park) Full time
Hospitality Training Manager Job Description

The Hospitality Training Manager is responsible for designing, implementing, and overseeing training programs for staff across various departments within the hospitality organization. This role aims to enhance employee skills, improve service quality, and ensure compliance with industry standards.

Key Responsibilities:
  • Training Program Development: Design and develop comprehensive training programs tailored to different roles, including front desk, food and beverage, housekeeping, and management.
  • Facilitation: Conduct training sessions, workshops, and seminars to educate staff on company policies, customer service excellence, and operational procedures.
  • Assessment and Evaluation: Assess the training needs of employees and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
  • Onboarding: Create and manage an effective onboarding process for new hires to ensure they are equipped with the necessary knowledge and skills from day one.
  • Compliance and Standards: Ensure all training materials and programs comply with health, safety, and regulatory requirements relevant to the hospitality industry.
  • Collaboration: Work closely with department heads to identify training needs and develop strategies to address skill gaps within teams.

As a key member of the Bothongo Group Management (Lion Park) team, the Hospitality Training Manager will play a critical role in shaping the skills and knowledge of our staff, ultimately driving excellence in customer service and operational efficiency.

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