Highly Skilled IT Field Service Specialist

2 weeks ago


East London, Eastern Cape, South Africa Ingenious personnel Full time

Job Summary:

The Ingenious Personnel is seeking a highly skilled IT Field Service Specialist to join our team. As a key member of our technical support group, you will be responsible for providing exceptional service to our clients by installing, maintaining, troubleshooting, and repairing complex industrial equipment and systems at client sites.

Key Responsibilities:

  • Equipment Installation and Maintenance: Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
  • Initial Testing and Adjustments: Conduct initial testing and adjustments to optimize performance and ensure safe operation.
  • Maintenance and Repair: Perform regular preventative maintenance on machinery and equipment.
  • Troubleshooting and Problem-Solving: Diagnose mechanical, electrical, hydraulic, and pneumatic issues, using tools and testing equipment to identify root causes.
  • Repair and Replacement: Carry out repairs and replace faulty components to restore full functionality.
  • Technical Support: Provide on-site and remote technical support to clients, addressing immediate operational concerns.
  • System Troubleshooting: Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
  • Client Relationships: Establish strong relationships with clients by delivering excellent service and clear communication.
  • Training and Development: Train client personnel on equipment operation, maintenance best practices, and safety protocols.

Requirements:

  • Diploma or A+ and N+ IT Qualifications: Diploma or A+ and N+ IT qualifications or similar qualifications are required.
  • Field Service Experience: 2+ years of experience in field service dealing with IT software and hardware support.
  • Reliable Transportation: Must have own reliable vehicle (Non-Negotiable).
  • Communication and Customer Service Skills: Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.

Benefits and Salary:

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits package including health insurance, retirement plan, and paid time off. If you're a motivated and experienced IT Field Service Specialist looking for a new challenge, please apply today



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