Digital Field Assessor

14 hours ago


East London, Eastern Cape, South Africa Sanlam Full time

About the Role

We are seeking a highly skilled Digital Field Assessor to join our team in East London. As a key member of our team, you will be responsible for assessing risks and providing recommendations to underwriting.

Responsibilities

  • Receiving instructions from Claims Service Consultants and checking completion and correctness of documents and policy conditions.
  • Planning routes for claims, making arrangements, and contacting clients.
  • Identifying what is required and outstanding from clients and deciding on what must be investigated.
  • Assessing risk and providing recommendations to underwriting.
  • Appointing specialist resources if required and interacting with the police, weather bureau, etc.
  • Comparing information collected to policy requirements and claim details presented.
  • Determining equivalent replacement and determining risk.
  • Deciding and negotiating on replacement/cash/claims card.
  • Authorizing repairs/cash settlement and writing Claims Reports.
  • Managing relationships with clients, brokers, service providers, and internal stakeholders.

Requirements

  • Mandatory qualifications include Matric (Grade 12) with Mathematics and a Short-term insurance qualification (NQF4).
  • A minimum of 5 years' relevant experience at digital non-motor level (full spectrum), field-assessing experience advantageous.
  • Certified Fraud Examiner qualification advantageous.

Personal Attributes

  • Analytical thinking.
  • Information seeking.
  • Directiveness.
  • Initiative.
  • Flexibility.
  • Customer Service Orientation.

About Us

Santam is the market leader in the general insurance industry in Southern Africa. We are committed to transformation and embracing diversity, striving to achieve a diverse workplace with employment equity as a key goal.

What We Offer

  • A competitive salary range of R250,000 - R350,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.


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