Digital Field Assessor
14 hours ago
About the Role
We are seeking a highly skilled Digital Field Assessor to join our team in East London. As a key member of our team, you will be responsible for assessing risks and providing recommendations to underwriting.
Responsibilities
- Receiving instructions from Claims Service Consultants and checking completion and correctness of documents and policy conditions.
- Planning routes for claims, making arrangements, and contacting clients.
- Identifying what is required and outstanding from clients and deciding on what must be investigated.
- Assessing risk and providing recommendations to underwriting.
- Appointing specialist resources if required and interacting with the police, weather bureau, etc.
- Comparing information collected to policy requirements and claim details presented.
- Determining equivalent replacement and determining risk.
- Deciding and negotiating on replacement/cash/claims card.
- Authorizing repairs/cash settlement and writing Claims Reports.
- Managing relationships with clients, brokers, service providers, and internal stakeholders.
Requirements
- Mandatory qualifications include Matric (Grade 12) with Mathematics and a Short-term insurance qualification (NQF4).
- A minimum of 5 years' relevant experience at digital non-motor level (full spectrum), field-assessing experience advantageous.
- Certified Fraud Examiner qualification advantageous.
Personal Attributes
- Analytical thinking.
- Information seeking.
- Directiveness.
- Initiative.
- Flexibility.
- Customer Service Orientation.
About Us
Santam is the market leader in the general insurance industry in Southern Africa. We are committed to transformation and embracing diversity, striving to achieve a diverse workplace with employment equity as a key goal.
What We Offer
- A competitive salary range of R250,000 - R350,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
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