German Speaking Technical Support Specialist
2 days ago
The role of a Technical Support Representative with Jai Search Consultancy requires strong communication skills to handle inbound enquiries in a call centre environment. The successful candidate will resolve technical queries and take ownership of customer satisfaction.
Key Responsibilities:- Provide excellent customer service and ensure first contact resolution rate of 80%.
- Ensure commitment to customer SLAs and KPIs, including time management to meet problem update and ACD targets.
- Work as part of a team, escalating issues where necessary to the Team Subject Matter Expert or Team Leader.
- Record accurate details of all actions taken when performing call/queue management.
The ideal candidate will have acquired knowledge to assist other members of staff and play an active part in improving quality. They must also adhere to department policy, including ISO processes and ITCS 300 guidelines.
We are seeking a motivated individual who can speak, read and write German (C1 level) and is willing to undertake internal and external training as required. This is a full-time position based in Sandton, South Africa, offering a competitive salary of R25,000 - R30,000 gross benefits per annum.
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German Language Support Specialist
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German Speaking Home Based Position for Remote Work
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Pretoria, Gauteng, South Africa Jai Search Consultancy Full timeWe are a leading recruitment agency, Jai Search Consultancy, offering exciting German speaking home based positions that allow you to work from the comfort of your own home. If you have native level fluency in the German language and excellent computer literacy & technical skills, we encourage you to apply.BenefitsThis role offers numerous benefits...
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