Technical Support Specialist
2 months ago
Qualifications
- Diploma or NQF level 6 in ISO Information Security Management Systems Certification (ISMS) or an equivalent qualification
- Minimum of 3 years' experience in IT User Support or a related field
- Proficiency in IT User Support, Microsoft Azure, Microsoft 365, or similar technologies
- Certification as a Microsoft Desktop Support Administrator
- MCSE - Cloud Platform and Infrastructure certification
- ITIL Practitioner certification
Key Responsibilities
- Deliver comprehensive technical assistance and problem-solving for all relevant IT services to end users
- Oversee complete query resolution and drive continuous service enhancements
- Conduct onsite and offsite updates and repairs for hardware, software, and cloud solutions/platforms
- Troubleshoot and repair computer systems and IT infrastructures across the organization
- Comply with the ITIL Service Management process and keep the IT Service Management application updated with relevant progress
- Facilitate equipment setup support for new employees
- Maintain and repair system applications, ensuring usability of IT services for end users
- Follow asset management policies and procedures in managing IT assets
- Collaborate with IT teams for troubleshooting and support on IT services
- Provide after-hours standby technical support on a rotational basis
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