Technical Support Specialist

2 months ago


Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time

Qualifications

  • Diploma or NQF level 6 in ISO Information Security Management Systems Certification (ISMS) or an equivalent qualification
  • Minimum of 3 years' experience in IT User Support or a related field
  • Proficiency in IT User Support, Microsoft Azure, Microsoft 365, or similar technologies
  • Certification as a Microsoft Desktop Support Administrator
  • MCSE - Cloud Platform and Infrastructure certification
  • ITIL Practitioner certification

Key Responsibilities

  • Deliver comprehensive technical assistance and problem-solving for all relevant IT services to end users
  • Oversee complete query resolution and drive continuous service enhancements
  • Conduct onsite and offsite updates and repairs for hardware, software, and cloud solutions/platforms
  • Troubleshoot and repair computer systems and IT infrastructures across the organization
  • Comply with the ITIL Service Management process and keep the IT Service Management application updated with relevant progress
  • Facilitate equipment setup support for new employees
  • Maintain and repair system applications, ensuring usability of IT services for end users
  • Follow asset management policies and procedures in managing IT assets
  • Collaborate with IT teams for troubleshooting and support on IT services
  • Provide after-hours standby technical support on a rotational basis


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