Customer Service Representative

2 weeks ago


East London, Eastern Cape, South Africa E2E Staffing (PTY) LTD Full time
Job Title: Call Centre Operator - East London

We are seeking a highly organized and customer-focused Call Centre Operator to join our team at E2E Staffing (PTY) LTD in East London. As a key member of our operations team, you will be responsible for managing fuel orders, coordinating deliveries, and providing exceptional customer service to our retail partners.

Key Responsibilities:
  • Operate the call centre to receive and optimize fuel orders, ensuring timely and accurate processing.
  • Coordinate the ordering of fuel, working closely with our logistics team to ensure seamless delivery.
  • Manage and communicate order changes via our Fueled system, ensuring all stakeholders are informed.
  • Compile daily preliminary delivery schedules, maximizing vehicle utilization and submitting to the logistics manager by email before 13:00 daily.
  • Proactively work with retailers to prevent stock shortages and ensure maximum order fulfillment.
  • Monitor orders to maximize minimum order quantities and minimize lost business opportunities.
  • Resolve dealer queries and remind them of order and delivery dates, ensuring excellent customer satisfaction.
  • Deal with transporters, addressing queries on deliveries and providing information on scheduled orders.
  • Monitor credit limits and collaborate with internal stakeholders to minimize financial risk.
  • Perform general administration tasks, ensuring all open sales and purchase orders are up-to-date in our Evolution system.
  • Prepare, complete, and email purchase and sales orders to transporters and the debtors department.
  • Prepare, complete, and save copies of daily delivery schedules.
  • Place fuel orders on the Astron Energy Connect System accurately and efficiently.
  • Deliver premium service to retailers, ensuring all aspects of order delivery meet their expectations.
Requirements:
  • Matric Certificate
  • Certificate in Customer Service
  • Qualification in Supply Chain Management/Logistics advantageous
  • Excellent command of English


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