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Lodge Operations Manager

3 months ago

Hoedspruit, South Africa Wild Dreams Hospitality Full time

We are seeking a highly skilled and experienced Hospitality Manager to join our team at Wild Dreams Hospitality. As a Lodge Operations Manager, you will be responsible for overseeing the day-to-day operations of our lodge, ensuring that our guests receive exceptional service and that our staff are well-trained and motivated.

Key Responsibilities:

  • Admin and Operations: Manage the administrative tasks of the lodge, including staff supervision, budgeting, and inventory control.
  • Guest Services: Ensure that our guests receive exceptional service, including responding to their needs and resolving any issues that may arise.
  • Staff Management: Supervise and train our staff to ensure that they are well-equipped to provide excellent service to our guests.
  • Quality Control: Monitor and maintain the quality of our services and facilities to ensure that they meet our high standards.
  • Business Development: Identify opportunities for growth and development, and implement strategies to increase revenue and improve efficiency.

Requirements:

  • Experience: At least 4 years of experience in a hospitality management role, preferably in a bush lodge setting.
  • Skills: Strong administrative skills, excellent knowledge of MS Office, and knowledge of Pastel and Res Request would be an advantage.
  • Qualifications: Valid driver's license and PDP.

Guide Requirements:

  • FGASA 2: Full Trails, DEAT registered, First Aid, and Advanced Rifle Handling.
  • Experience: At least 4 years of experience in hospitality, preferably in a bush lodge setting.