Client Services Coordinator

2 months ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

A leading insurance company is seeking a highly skilled Client Services Administrator to join their team in a Branch administration department.

Purpose

To provide exceptional first line support to clients and sales support, ensuring seamless customer experiences.

Responsibilities

  • Deliver client services: update client personal details, inform clients of policy changes, handle all complaints and enquiries.
  • Administrate claims: verify claim documents, submit claims to head office, maintain accurate claims register.
  • Advise clients of cancellations.
  • Office administration: manage mail and fax, prepare statistical reports.

Requirements

  • Matric certification.
  • A recognized qualification in the financial services sector will be advantageous.
  • RE5 certification.
  • Employee Representative registration.
  • CPD points.
  • Class of Business Certificate.
  • At least 2 years' experience in the insurance industry.
  • 1 year of client services experience.
  • 1 year of experience in Category A, B, C, and retail benefits will be advantageous.


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