Insurance Industry Client Services Coordinator

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

Job Summary: Isilumko Staffing is seeking a Client Services Administrator to provide professional first line support to clients and sales support in their Branch administration department in Rustenburg.

Key Responsibilities:

  • Deliver client services by updating client personal details, informing clients of policy updates, and handling complaints and enquiries.
  • Administrate claims by verifying claim documents, submitting claims to head office, and maintaining a claims register.
  • Advise clients of cancellations and manage office administration duties.
  • Prepare statistical reports and manage mail and fax.

Requirements:

  • Matric certificate.
  • Recognized qualification by the FSCA.
  • RE5 certification.
  • Employee Representative registration.
  • CPD points.
  • Class of Business Certificate.
  • At least 2 years' experience in the insurance industry.
  • 1 year of client services experience.
  • Category A, B, C, and retail benefits experience (advantageous).


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