Client Service Representative

3 weeks ago

Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Title: Client Service Representative

As a Client Service Representative at Isilumko Staffing (JHB), you will play a pivotal role in delivering exceptional service to our clients across our trading and investment platforms. Your key responsibilities will include managing client queries, executing trading and investing activities, and cross-selling bank products to enhance client satisfaction.

Key Responsibilities:

  • Provide outstanding client service by staying up-to-date with all broker-serviced products.
  • Execute trading and investing activities in JSE Equities, SAFEX products, OTC products, and more as per client instructions.
  • Educate clients on trading and investment processes.
  • Actively cross-sell and promote OST and bank products.
  • Respond to client queries efficiently via telephone and JIRA.
  • Coordinate with transfer secretaries for share withdrawals and portfolio management.
  • Ensure adherence to policies and procedures and manage account closures.
  • Maintain positive relationships with internal teams and external partners.

Key Performance Measures:

  • Achieve a 90% rating on service evaluations.
  • Meet cost and budget expectations.
  • Deliver high client satisfaction and effective query handling.
  • Generate innovative ideas and reduce operational errors.
  • Comply with all regulations and enhance internal and external relationships.

Competencies Required:

  • Qualifications: Matric, with a tertiary qualification or progress toward one; FAIS Accredited or studying toward FAIS accreditation.
  • Knowledge: In-depth understanding of FICA, broker business, JSE Equities, SAFEX products, OTC products, and related trading instruments.
  • Experience: Minimum 3 years of client service experience in a broker environment.
  • Technical Skills: Proficiency in MS Office, fair knowledge of BDA/CCM and JIRA applications.
  • Personal Skills: Excellent verbal communication, attention to detail, ability to handle pressure, and a client-centric approach.

  • Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a dynamic Sales Representative to join their team in the Gauteng Province. The ideal candidate will have a self-starting attitude, be punctual and presentable, and have a valid driver's license.Key responsibilities include:Cold calling and meeting new customersSelling services to clientsClient offers include:Basic salary +...

  • External Sales Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: External Sales RepresentativeAbout the Role:Service Solutions is seeking a highly motivated External Sales Representative to join their team in Centurion. The successful candidate will have a minimum of 2 years external sales experience and an excellent understanding of the Gauteng geographical market.Key Responsibilities: Cold calling and new...

  • Sales Representative for Chemical Products

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: External Sales Representative Chemical ProductsService Solutions is seeking a highly skilled External Sales Representative to join our well-established team. As a key member of our sales team, you will be responsible for sourcing new business and growing our existing client base.Daily Duties:Generating new business through cold callingGrowing the...

  • Client Care Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Client Care RepresentativeJob Summary: BeBee Professionals is seeking a Client Care Representative to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer problems.Collaborate with...

  • Chemical Sales Representative

    5 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Job Title: Sales Representative for Chemical Products in GautengAbout the Role: We are seeking a skilled sales representative to join our team in Gauteng. The ideal candidate will have a proven track record in sales, a valid driver's license, and excellent communication skills.Key Responsibilities:Generating new business through cold calling and growing the...

  • External Sales Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    External Sales Representative OpportunityWe are seeking a highly motivated and experienced External Sales Representative to join our team at Service Solutions. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the fleet tracking industry.Key Responsibilities:Develop and execute sales...

  • External Sales Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: External Sales RepresentativeAbout Us: Service Solutions is a well-established and national tracking company with a strong presence in the Gauteng geographical market.Job Summary: We are seeking a highly motivated and experienced External Sales Executive to join our team in Centurion. The successful candidate will have a minimum of 2 years of...

  • Client Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Client Service OfficerAt Isilumko Staffing, we are seeking a highly skilled and motivated Client Service Officer to join our team. As a Client Service Officer, you will play a pivotal role in delivering exceptional service to our clients across our trading and investment platforms.Key Responsibilities:Provide top-notch client service by staying...

  • Client Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    About the CompanySanlam is a leading insurance company in Southern Africa, committed to delivering exceptional service to its clients. We're a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.Job SummaryWe're seeking a highly motivated and customer-focused Client Service Consultant to join our team. As a key...

  • Client Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Client Service OfficerAt Isilumko Staffing, we are seeking a highly skilled and motivated Client Service Officer to join our team. As a key contact for traders and investors, you will be responsible for delivering exceptional service across our trading and investment platforms.Key Responsibilities:Provide top-notch client service by staying...

  • Sales Development Representative Denver

    7 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Sales Representative Job DescriptionService Solutions is seeking a Sales Representative to join our team in Denver. As a Sales Representative, you will be responsible for new business development, cold calling, and customer relationship management.Key Responsibilities:Main focus will be on new business development and cold calling, retaining and growing...

  • Client Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About SantamSantam is a leading general insurance company in Southern Africa, known for its commitment to delivering exceptional customer service and innovative insurance solutions.Job SummaryWe are seeking a highly motivated and customer-focused Client Service Consultant to join our team in Parktown. As a Client Service Consultant, you will be responsible...

  • Client Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    About the CompanySanlam is a leading insurance company in Southern Africa, committed to delivering exceptional service to its clients. We're a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.Job SummaryWe're seeking a highly skilled Client Service Consultant to join our team in Parktown. As a key member of our...

  • Client Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    About the CompanySanlam is a leading insurance company in Southern Africa, committed to delivering exceptional service to its clients. We're a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.Job SummaryWe're seeking a highly skilled Client Service Consultant to join our team in Parktown. As a key member of our...

  • Client Service Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About SantamSantam is a leading general insurance company in Southern Africa, known for its commitment to delivering exceptional customer service and innovative solutions. As a Client Service Consultant, you will play a vital role in helping us achieve our goal of providing world-class products and services to our clients.Key ResponsibilitiesAccurately...

  • Client Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Aon Full time

    About the RoleAon is seeking a skilled Client Service Advisor to join our Risk Solutions department. As a hybrid role, you will have the flexibility to work both virtually and from our office.Key ResponsibilitiesAct as the primary point of contact for clients, providing exceptional service and support.Manage and facilitate the cancellation process, ensuring...

  • Client Services Coordinator

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A leading insurance company is seeking a highly skilled Client Services Administrator to join their team in a Branch administration department.PurposeTo provide exceptional first line support to clients and sales support, ensuring seamless customer experiences.ResponsibilitiesDeliver client services: update client personal details, inform clients of policy...

  • Client Service Advisor

    1 month ago

    Johannesburg, Gauteng, South Africa Aon Full time

    Job Title: Client Service AdvisorWe are seeking a highly skilled Client Service Advisor to join our Risk Solutions team at Aon. As a Client Service Advisor, you will play a critical role in retaining and servicing existing and prospective clients.Key Responsibilities:Be the primary point of contact for clients, providing exceptional service and...

  • Sales Representative for Chemical Products

    1 week ago

    Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Job Title: External Sales Representative Chemical Products - GautengWe are seeking a highly skilled and experienced Sales Representative to join our team in Gauteng. As a Sales Representative, you will be responsible for generating new business through cold calling, growing the existing client base, and establishing strong relationships with clients across...

  • Senior Trial Attorney

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nationwide Private Client Full time

    Job Summary Nationwide Private Client is seeking a highly skilled Sr. Trial Attorney to join our team. As a key member of our litigation team, you will be responsible for representing clients in property and casualty insurance defense cases. This is an excellent opportunity for a seasoned attorney to leverage their expertise and experience to deliver...