Operations Manager

1 week ago


Parktown, South Africa Rand Mutual Assurance Full time

As the Operations Manager you will be responsible for overseeing and managing the daily life product (funeral, GPA, group risk, etc.) functions. The incumbent will contribute to the overall performance and RMA Life’s strategic initiatives and will drive change, develop business process improvements, manage multiple stakeholders, meet regulatory, compliance and policy/procedural requirements, as well as coach, mentor and develop talent in order to meet company growth, profitability and service level targets.

**WHAT WILL YOU DO?**

**Life operations management**
- Define and implement critical performance metrics measuring business volumes, compliance with regulations, tracking of SLAs & KPIs, productivity targets and quality standards.
- Responsible for delivering on compliance, audit, risk and regulatory KPIs for the function.
- Actively foster process improvement, compliance, quality, growth, and client experience excellence in collaboration with the customer services team.
- Guide operational requirements and activities related to onboarding of new business and partnerships, administration of policies and query management.
- Ensure timely processing and tracking of insurance policies on life products and the administration thereof using both in-house team members and outsourcing business partners to achieve strategy.
- Support the claims team with related queries for the processing of claims within the specified SLA.

**Stakeholder relationship management**
- Develop and maintain strong collaborative and strategic relationships with internal and external stakeholder.
- Effectively communicate critical announcements to all stakeholders.

**Team management**
- Assume full management responsibility for the Operations team.
- Continuously manage team performance and ensure that productivity is monitored on an ongoing basis.
- Conduct regular performance reviews take place.
- Provide key leadership and guidance to servicing departments to inspire the creation and development of new/updated processes and reporting.
- Ensure that ongoing coaching and development is provided to the team through infield observation.
- Draft and submit professional management reports.

**Risk and compliance management**
- Work effectively with Compliance and risk to implement changes to comply with changes in in relevant legislation.
- Review complaints and audit & risk findings and drafts responses to audit, risk and compliance findings along with developing a remediation plan for noted issues to prevent recurrences.
- Ensure compliance with applicable statutory regulations.
- Complete all required compliance training.
- Maintain knowledge of and adhere to RMA Life’s internal compliance policies and procedures.

**WHAT YOU'LL BRING TO THE TABLE?**
- Knowledge of business policies, processes and procedures, legal compliance
- Bachelor’s Degree Preferred or equivalent work experience (Business Administration, Insurance or Operations)
- RE5, RE1 advantageous
- 8 - 10 years of professional work experience (combination of insurance, policy administration, and operations) with a strong emphasis in life business
- 5+ years of leadership experience.
- Vast array of experience with servicing systems and corporate analytical reporting.
- Current strong understanding of regulatory requirements and guidelines
- Team player with the ability to create structure and coordinate a variety of team member work styles to execute activities at a high level of quality and skill.
- Strong skills using Excel, Word, Visio, PowerPoint or equivalent presentation software
- Self-starter, self-directed, influential, articulate and ability to distil complex information into easily understandable content.
- Demonstrated ability to define and resolve problems, exercise sound judgement and make good decisions
- Establish critical timelines and effectively drive team and operations to meet deadline expectations.
- Strong collaborator with ability to interface successfully with all levels of the organization
- Collaborate cross-functionally with our Customer Experience, Claims, commissions, Finance, IT and Actuarial teams to deliver an exceptional experience to stakeholders
- Experience in leveraging new technology (e.g., AI/ML, Chat, Bots, Voice and other emerging new technologies) to drive better stakeholder experiences and driving efficiency across channels.
- Experience in journey mapping, experience design, and business and IT agile principles and delivery of new capabilities.
- Extensive knowledge of risk management and compliance practices with experience in mitigating risk.
- Demonstrated ability to effectively leverage internal and external data and research to understand trends shaping stakeholder expectations and leveraging the insights to enhance employee and member experiences.
- Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

**WHAT WILL YOU GET IN RETURN?**

We



  • Parktown, South Africa Matched Recruitment Full time

    A small, yet very innovative brand new coffee shop and bakery is looking to expand their portfolio with a new store launching soon. They are looking for a Restaurant Operations Manager to join them. At first you'll manage their one store and then be responsible for the new store which includes training of staff, hiring new team members etc as well as making...


  • Parktown, South Africa Sheli Placements Full time

    Outsource centre operations manager At least 5 years experience managing an outsource centre servicing US/UK clients Managing multiple campaigns Liasing and managing heads of Recruitment, Training, Quality Assurance and Call centre Very people centric Salary - negotiable **Salary**: R70,000.00 - R75,000.00 per month Application Question(s): - Do you...


  • Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage all cleaning & security staff members on allocated sites to ensure an optimum level of work performance. Visit allocated sites on a daily/weekly/monthly basis to ensure that delegated work was executed correctly, within the relevant time limit, and up to the required standard. Do site inspections, at any...

  • Operations Consultant

    2 weeks ago


    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the PPS Life Operational and Digital reporting to the Team Manager: Intermediary Services. This role would be ideal for someone with attention to detail, focus and good investigation skills, great with people, excellent communication skills and a team player. This will include working across all areas in Servicing and...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** The Chief Operations Officer (COO) will be responsible for providing direction on the Group operational strategy and establishing long-term solutions to operational challenges. The COO will lead the Group in delivering the Group operational plan, managing organisation levers to enable achievement of overall organisational strategic...


  • Parktown, South Africa RPS (Restaurant People Solutions) Full time

    A restaurant group is seeking an Owner-Operator to open an upper tier restaurant in Parktown. This person will receive a monthly salary and be entitled to either profit share or a 10% equity in the business. The duties and responsibilities of this person shall include: **FINANCE RESPONSIBILITIES**: - Overseeing and approval of payment schedules -...


  • Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the PPS Life Insurance Operations Finance team reporting to the Team Manager Operational Finance. This role will be responsible for processing of different claims and refunds. A higher level of technical understanding is involved for this role. Duties include checking accounting records for accuracy, recalculating of...


  • Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Overall project management and execution responsibility over the implementation of client contracts and solutions, including: a. Managing technical integrations, working closely with the technology team; b. Managing contracting terms and the construction of business cases, working closely with the Chief Financial...


  • Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage general staff that consists of Receptionist, Driver and Cleaners Responsible for the procurement and control of office stationary Responsible for vehicle registers, upkeep and maintenance, and all relevant licensing Answering main phone line and greeting guests Typing of letters and...

  • Fleet Manager

    20 hours ago


    Parktown, South Africa The Aurum Institute Full time

    The Fleet Manager plans, directs, and evaluates the daily operations and activities of the Corporate Operations Fleet department, which consists of the management of approximately 200 owned and leased vehicles, as well as fleet maintenance and procurement. This position manages the fleet resources to meet a return-on-investment strategy in a manner that...

  • Team Assistant

    3 days ago


    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Team Assistant, you will be working closely with the COO for Group Operations as well as the Head of Quality Assurance. You will be supporting them with all related administrative functions for effective and efficient service delivery. **WHAT WILL YOU DO?** **Provide general secretarial support to the assigned Heads** -...


  • Parktown, South Africa PMG Recruitment Services Full time

    To support the CEO and executive team in the coordination of the project management and monitoring and evaluation of strategy and performance. **This is done by**: - Coordinating, project managing and monitoring performance against strategy (through updated, regular and consistent reports on APP) - Co-ordinate regular reporting from Executives to CEO, to...


  • Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage the activities of the company's co-ordination, recruitment and compliance teams/staff. Client relationship management activity (as designated). Offer leadership, support and guidance to the company's staff as appropriate and also as required. Provide returns and reports at agreed intervals, detailing...


  • Parktown, South Africa PMG Recruitment Services Full time

    To manage the provision of strategic communication, public relations, events management and marketing services that promote the company's profile, create awareness as a thought leader and preferred business partner and effectively position the company in the sector and broader community. **Key Responsibilities** - Provide input to Strategic Plan (SP). -...


  • Parktown, South Africa RPS (Restaurant People Solutions) Full time

    a Fast growing restaurant group is seeking an experienced General Manager in Parktown to assist with the opening of an upper tier restaurant. This person will report to the Owner Operator of the store. The duties and responsibilities of this role will include: **ADMIN RESPONSIBILITIES**: - Responsible for all administrative tasks in the restaurant across...

  • Real Estate Manager

    5 days ago


    Parktown, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The Real Estate Manager supports priesthood leaders by providing Meetinghouses, and other facilities for their use to help bring souls unto CHRIST. The position is responsible, for successful completion of Annual Plan targets; implementation of all approved real estate processes; the management of related real estate activities; assessment, training and...


  • Parktown, South Africa Tsebo Group Full time

    **About Us**: We are currently looking for a Senior Catering Manager to be responsibly for running day to day catering operation, to be responsible for monitoring the quality of food and service. To provide effective leadership to Catering Managers and team of catering staff Tsebo Solutions Group are the largest provider of facilities services in Africa....

  • Campaign Manager

    6 days ago


    Parktown, South Africa Joanne Barrett Consulting (Pty) Ltd Full time

    **AREA: Parkwood** **Job Spec**: - Implement digital marketing campaigns on the company Platform - Monitor campaign performance and raise any potential issues - Correctly store all campaign information in the client folder - Keep information stored in an easy-to-follow system, by maintaining company norms - Maintain open communication with senior campaign...


  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As the Process and Systems Manager, you will be reporting into the Head of QA. You will be responsible for leading, managing, and deploying process change programs across the Group in order to provide end to end solutions, establishing an approach and methodology through which business process management can be driven throughout...


  • Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations area.** We are looking to recruit a **Regional Motor Manager (JHB).** **Role Objectives**: The role function for Regional Motor Manager is the end-to-end ownership of the following functions that reside wide of the claim’s operational structures:...