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Short Term Insurance Specialist

2 months ago

Sandton, South Africa HR Options Full time
Job Title: Short Term Insurance: Financial Advisor

Your NQF 5 Full Short Term Qualification approved by FSCA, 5 Years experience in an Account Manager/Executive or similar role, 8 Years experience in Short Term Insurance together with verbal and written communication, in English and Afrikaans, at all levels will enable you to:

Key Responsibilities:
  • People & Processes:
    • Effectively maintain company standards and provide quality client service by building and maintaining lasting relationships with clients and partners, understanding their focus and needs, and anticipating them in advance.
    • Ensure compliance with regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA) by keeping up to date with all changes in the regulatory framework.
    • Oversee and achieve organisational goals while upholding best practices.
    • Support and solve problems for clients by understanding and exceeding their expectations.
    • Participate in brainstorming, office activities, staff meetings, and client meetings, researching and assisting with program development for existing clients and new prospects.
    • Follow up with clients regularly to ensure needs are being met and identify opportunities.
    • Manage the entire sales cycle from receiving the referral/lead to securing a sale.
    • Following up on leads and referrals.
    • Attend to administration and written communication.
    • Present products to prospective clients.
    • Work with underwriters to amend policies where necessary in order to meet client needs.
    • Provide professional after-sales support to enhance the customers' experience.
    • Negotiate renewals with the client and ensure timeline performance.
    • Respond to complaints and resolve issues.
    • Save all documentation onto the policy management system.
  • Service Delivery:
    • Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to policies, procedures, and standards.
    • Resolve escalated customer queries and complaints and provide feedback on matters resolved.
    • Develop work routines in line with operational plans/schedules in order to manage the achievement of service delivery goals.
    • Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
  • Maintain Effective People Practices:
    • Align own behaviour with organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the Underwriting team to ensure required service levels are delivered.
Compliance:
  • Continuous improvement to ensure effective service:
    • Ensure adherence to organisational policies, practices and procedures.
    • Identify and recommend areas / ways to improve processes.