Digital Customer Experience Strategist

1 month ago


Cape Town, Western Cape, South Africa ShopriteX Full time
Job Overview

We are seeking a seasoned Digital Customer Experience Strategist to enhance our customer engagement through digital and analytical solutions. As part of our team, you will focus on customer growth and profitability within the Rewards program.

Key Responsibilities
  • Collaborate with business stakeholders across departments to design and deliver customer-centric campaigns that align with their objectives and business goals.
  • Stay informed on industry trends and evolving customer needs to develop reward strategies that effectively attract and engage new customers.
  • Analyse and execute campaigns focusing on customer lifetime value and lifecycle stages, ensuring optimal impact and growth.
  • Maximize customer profitability by utilizing the full suite of offers available across the Shoprite Group.
Required Skills and Qualifications
  • Degree or Diploma in Business, Marketing, or related field.
  • Over 4 years of experience in a similar role, with a focus on marketing and CRM strategies.
  • Proven ability to use customer data and technologies to personalize experiences.

The estimated salary for this position is R600,000 - R800,000 per annum, depending on experience and qualifications. Benefits include a comprehensive health insurance plan, a retirement savings plan, and up to 20 days' annual leave.



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