Commercial Lines Customer Service Representative

3 weeks ago


Centurion, Gauteng, South Africa Rad Resources Full time
Position Overview:

As a Commercial Lines Contact Centre Agent at Rad Resources, you will play a crucial role in managing client interactions and ensuring a high level of service for our commercial insurance products.

Qualifications:Minimum Requirements:
  • Educational Background: A Matric certificate is essential.
  • FAIS Compliance: Must possess FAIS Credits as per regulatory requirements.
  • Fit & Proper Status: Must meet the Fit & Proper criteria outlined in the FAIS Act.
  • Regulatory Exam: Completion of the Representatives exam is required.
  • Debarment Status: Must not be debarred with the Financial Services Board.
Work Experience:
  • Insurance Expertise: Experience with various commercial products including Commercial, Agricultural, Short-Term, and Engineering is required.
  • Portfolio Management: Ability to manage a portfolio of approximately 600 policies.
  • Customer Support Experience: Previous experience in a customer support role is essential.
Technical Skills:
  • Computer Proficiency: Must be proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Typing Skills: Good typing skills with a focus on accuracy and speed.
  • Insurance Knowledge: A solid understanding of insurance principles is necessary.
  • System Experience: Familiarity with the Websure system is advantageous but not mandatory.
Personal Attributes:
  • Communication Skills: Strong verbal communication skills and active listening abilities are required.
  • Client Orientation: A client-focused approach is essential.
  • Attention to Detail: Must demonstrate a keen attention to detail.
  • Organizational Skills: Ability to stay organized and manage multiple tasks effectively.
  • Language Proficiency: Proficiency in Afrikaans and English is an advantage.
  • Pressure Management: Must be capable of handling pressure in a fast-paced environment.


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