Commercial Lines Insurance Agent

4 weeks ago


Centurion, Gauteng, South Africa Rad Resources Full time
Job Title: Commercial Lines Contact Centre Agent

We are seeking a highly skilled and experienced Commercial Lines Contact Centre Agent to join our team at Rad Resources.

Key Responsibilities:
  • Handle a portfolio of approximately 600 policies, providing exceptional customer service and support.
  • Utilize strong communication and interpersonal skills to effectively manage customer relationships and resolve queries.
  • Work collaboratively with internal stakeholders to ensure seamless policy administration and customer satisfaction.
  • Stay up-to-date with industry developments and regulatory requirements to provide informed advice and guidance to customers.
  • Meet and exceed performance targets, demonstrating a strong work ethic and commitment to excellence.
Requirements:
  • Matric certificate and FAIS Credits (as per FAIS requirement).
  • Must be Fit & Proper in terms of the FAIS Act and not be debarred with FSB.
  • Regulatory Exam: Representatives.
  • Minimum 2 years of experience in various commercial products, including Comm, Agri, ST, and Engineering.
  • Excellent PC literacy, with proficiency in Microsoft Office products (Outlook, Word, Excel).
  • Strong typing skills, with accuracy and speed.
  • Sound knowledge of Insurance principles and Websure system experience (advantageous).
  • Well-spoken, with good verbal communication skills and active listening.
  • Proper telephone etiquette and effective multitasking and time management skills.
  • Ability to handle pressure and work in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a reputable and established company in the insurance industry.


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