Administrative Support Specialist
4 days ago
Key Responsibilities: Provide administrative support in the documentation, maintenance, and enhancement of business processes within the organization.
Duties & Responsibilities:
- Compile and maintain comprehensive documentation for business processes, including workflow diagrams, process maps, and standard operating procedures (SOPs).
- Develop user-friendly manuals and guides for internal systems, software, and procedures.
- Support the process improvement team in scheduling meetings, compiling reports, and managing process-related correspondence.
- Contribute to the creation and organization of training materials related to business processes and systems.
- Identify inefficiencies in existing processes and support the implementation of process enhancements to boost productivity.
- Facilitate effective communication between departments to gather process requirements and feedback.
- Monitor adherence to documented processes and conduct audits to ensure compliance.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in an administrative role, preferably with exposure to process documentation or improvement.
- Proficiency in Microsoft Office Suite and familiarity with process mapping tools (Visio, Bizagi).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
Working Environment:
- Internal relationships with which the position interacts: All business stakeholders.
- Global scope which sometimes requires accommodating time zones outside of the country of origin.
Core Competencies:
- Effective communication & relationship building skills.
- Detail-oriented.
- Analytical mindset.
- Strong analytical & qualitative skills.
- Manages complexity.
- System & controls focused.
- Optimizes business processes.
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