Relationship Management Expert

1 month ago


Johannesburg, Gauteng, South Africa Santam Full time

Overview

Santam, the market leader in the general insurance industry in Southern Africa, is seeking an experienced Relationship Management Expert for our Motor Claims team.

As a key member of our team, you will be responsible for managing relationships with suppliers and stakeholders to ensure seamless operations and high-quality service delivery.

The successful candidate will have excellent communication skills, a strong understanding of business principles, and experience in assessing and managing supplier performance.

Responsibilities

  • Monitor and control key performance indicators (KPIs) related to MBRs' performance.
  • Lead and manage Supplier Performance Measurement meetings as per schedule.
  • Identify trends, agree on action plans, and monitor compliance (improvement and progression).
  • Train, upskill, and coach Motor Body Repairers (all staff).
  • Create Weekly and Monthly Reports for feedback.
  • Project and change management.
  • Managing catastrophic events.

Requirements

  • Grade 12 and one of the following: VDQ Professional qualification or Automotive body refinisher or Automotive Mechanic.
  • Expert Abuntex user with in-depth knowledge of Abuntex products such as Qapter Connect, Auda Target (NCR), AudaInvoice, Parts Procurement systems.
  • Good business acumen and understanding of business principles (profit, loss, margin, efficiency).
  • High level of knowledge in relevant repair processes and methods. At least 5 years' experience in assessing on a senior level.
  • Management experience (advantageous).
  • Supply Chain Management experience (advantageous).
  • Stakeholder and Vendor Management experience (advantageous).

Benefits

We offer a competitive salary of R750,000 per annum, plus benefits and opportunities for career growth and development.

About Us

Santam is committed to transformation and embracing diversity, creating an inclusive workforce representative of the demographics of our society. We give preference to applicants from designated groups in alignment with our Employment Equity target.



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