Destination Experience Manager

2 weeks ago


Pretoria, Gauteng, South Africa Chainlink Recruitment Full time

Job Title: Tourism & Property Manager
Job Summary:
As a seasoned Tourism and Property Manager, you will play a pivotal role in overseeing the operations of multiple tourism properties, ensuring exceptional guest experiences, and driving revenue growth. This is an exciting opportunity to leverage your expertise in property management, financial oversight, marketing, and staff leadership to contribute to the success of our esteemed client in Pretoria.

Key Responsibilities:
1. Property Operations Management:
Multi-Property Oversight: Supervise the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities. Implement consistent operational standards across all properties to ensure high-quality, safety, and guest satisfaction. Coordinate with on-site managers and staff to address property-specific needs and challenges.
Regular Property Inspections: Regularly visit properties to inspect conditions, assess operations, and address issues promptly. Ensure compliance with local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.

2. Financial Management:
Financial Oversight: Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability. Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.

3. Marketing and Tourism Development:
Marketing Initiatives: Lead marketing initiatives for promoting properties across various platforms and channels. Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.

4. Guest Relations and Staff Leadership:
Guest Service Standards: Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally. Develop and implement training programs to maintain high service standards across the portfolio.

5. Maintenance and Compliance:
Property Maintenance: Oversee property maintenance schedules and ensure all properties are kept in excellent condition. Manage vendor relationships for maintenance, landscaping, and other outsourced services.

Requirements:
Bachelor's Degree: Bachelor's degree in hospitality management, property management, or a related field (preferred).
Experience: 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight. Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams. Financial acumen with experience in budgeting, forecasting, and revenue management. Excellent communication, organizational, and problem-solving skills. Proficiency with property management software and other industry-related technology. Knowledge of local tourism trends, real estate, and regulatory requirements. Send your CV to thea@chainlinksa.co.za


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