Guest Experience Associate
3 weeks ago
Job Summary
As a Guest Experience Expert/Receptionist at Marriott International, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable experience at our property. Your primary responsibilities will include managing front desk operations, handling guest inquiries, and providing support to our team members.
Key Responsibilities
- Maintain a high level of customer service standards, responding promptly and professionally to guest inquiries and resolving issues in a timely manner.
- Manage front desk operations, including checking guests in and out, handling room assignments, and maintaining accurate records.
- Provide support to our team members, including answering phones, responding to emails, and assisting with administrative tasks.
- Collaborate with other departments to ensure seamless communication and to resolve guest issues.
- Develop and maintain a thorough knowledge of our property's services, amenities, and policies to provide accurate information to guests.
Requirements
- High school diploma or equivalent required; related work experience preferred.
- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and guests.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and other software applications relevant to the role.
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