Client Experience Specialist

4 weeks ago


Pretoria, Gauteng, South Africa beBee Professionals Full time

We are seeking a Client Experience Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of 3 years of experience in customer service, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.

Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Manage customer relationships and resolve customer issues
  • Provide excellent customer service to clients
  • Develop and maintain relationships with clients
  • Monitor customer feedback and provide feedback to management
  • Ensure customer satisfaction
  • Maintain accurate records of customer interactions
  • Identify and recommend process improvements

Requirements:

  • Minimum of 3 years of experience in customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong understanding of customer service principles and practices
  • Ability to work independently and as part of a team


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