Service Process Improvement Specialist
1 day ago
About iSON Xperiences:
">We are a dynamic organization that thrives on innovation and collaboration. Our team members are passionate about delivering exceptional results and making a meaningful impact on our customers' businesses.
">Job Description:
">We are seeking a skilled Technical Consultant to join our field support organization. In this role, you will be responsible for developing and delivering high-quality training programs and process improvements that enhance the quality of service delivery to our customers.
">Key Responsibilities:
">- ">
Develop and deliver on-site training programs for administrators within accredited partners' service centers, ensuring they have the necessary skills to provide excellent customer service.
">Align business processes to GSPN standards, ensuring seamless execution on the ground and minimizing disruptions to our operations.
">Manage warranty billing and error clearance, reducing the burden on SSA's support department and enabling them to focus on higher-value tasks.
">Support current RSMs in dealer engagement and process enhancements, allowing them to focus on higher-value tasks and drive business growth.
">Facilitate upskilling of administrators, owners, and managers within service centers, resulting in reduced LTP orders and faster service delivery.
">Contribute to the development and rollout of SSA Standard Operating Procedures, driving overall improvement in service levels and customer satisfaction.
">
Requirements:
">- ">
- Minimum 5 years of experience in training facilitation and process improvement">
- 2-5 years of experience in SAMSUNG products, processes, and services">
- Deep understanding of SSA SOPs and warranty billing processes">
Estimated Salary Range:
">Based on industry standards and location, the estimated salary range for this position is $85,000 - $120,000 per annum, depending on qualifications and experience.
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