Customer Service Representative
4 weeks ago
Key Responsibilities:
- Meet the minimum criteria:
- Matric certificate or equivalent
- Unendorsed driver's license (specified code)
- Computer literacy
- Willingness to work flexible hours/over time
- Professional appearance & 1st impressions
- Fluent, clear English communication
- Ability to handle difficult customers
- Customer service orientation
- 2-5 years' experience within the Premium Motor Brand Industry (e.g., BMW, Audi, Jeep, Volvo, Jaguar)
Assessment and Proof:
- Ability to build positive relationships
- Helpful and supportive behavior in interactions
- Persuasive, fluent, and confident communication
- Sense of urgency
- Physical fitness and ability to handle stress
- Professional telephonic etiquette
- Attention to details
- Ability to up-sell
- A technical qualification or orientation will be an advantage, as will the ability to speak multiple official languages.
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