Customer Service Representative

3 weeks ago


Nelspruit, Mpumalanga, South Africa Express Employment Professionals Full time

Key Responsibilities:

  • Meet the minimum criteria:
    • Matric certificate or equivalent
    • Unendorsed driver's license (specified code)
    • Computer literacy
    • Willingness to work flexible hours/over time
    • Professional appearance & 1st impressions
    • Fluent, clear English communication
    • Ability to handle difficult customers
    • Customer service orientation
    • 2-5 years' experience within the Premium Motor Brand Industry (e.g., BMW, Audi, Jeep, Volvo, Jaguar)

Assessment and Proof:

  • Ability to build positive relationships
  • Helpful and supportive behavior in interactions
  • Persuasive, fluent, and confident communication
  • Sense of urgency
  • Physical fitness and ability to handle stress
  • Professional telephonic etiquette
  • Attention to details
  • Ability to up-sell
  • A technical qualification or orientation will be an advantage, as will the ability to speak multiple official languages.


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