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Help Desk Technician Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Bowmans (Law Firm) Full time
Key Responsibilities
  • User Support: Monitor all incoming help desk calls, encourage all calls to be logged, attend to all calls timeously and professionally, escalate queries where necessary, and keep users updated on the progress.
  • Prepare for Audio Visual Events: Obtain details for the event, liaise with the user to determine any special requirements, set up the boardroom before the event, ensure equipment is fully functional, and decommission room and collect equipment when the event is over.
  • Repair and Maintain: Conduct repairs timeously on both hardware and software, log a call with the supplier if repairs cannot be done in-house, supply loan equipment to users where appropriate, ensure audio-visual facilities are in working order on a daily basis, and maintain all IT equipment on a regular basis.