Senior Technical Support Engineer for Microsoft 365

2 days ago


Johannesburg, Gauteng, South Africa Upwork Full time
Solutions Expert Wanted

We are looking for an experienced solutions expert to join our team as a senior technical support engineer.

The ideal candidate will have expertise in Microsoft 365 and a solid understanding of various workloads and products.

Job Description
  • Responsibilities:
  • Provide technical solutions and advice to customers.
  • Understand customer business needs and provide personalized recommendations.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain up-to-date knowledge of Microsoft 365 updates and enhancements.
Requirements

To be successful in this role, you need:

  • At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
  • A strong understanding of Microsoft 365 workloads, including Exchange Online, SharePoint Online, Teams, Office, OneDrive For Business, and Identity Management Solutions.
  • Experience in identifying and troubleshooting connectivity problems, application errors, and security concerns related to Microsoft 365.


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