IT Support Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Stafflink Recruitment Solutions Full time

RESPONSIBILITY OF JOB

The incumbent will report directly to the Information Technology Manager. As an IT professional in this role, you will be responsible for ensuring network and server administration, maintenance, and uptime. You will be responsible for the administration of emails and the internal helpdesk application. Your role will also involve business analysis and improvement of processes and procedures within the organization. The candidate should possess customer-facing abilities, excellent written and verbal communication skills, and be capable of articulating technical concepts effectively to both technical and non- technical stakeholders.

MainDuties and Responsibilities

Support of Operating Systems and Hardware/Software configurations including, but not limited to:

Windows Workstations

Windows Servers (On-Prem & VDC)

Microsoft 365 & Entra AD

First and second-line support for, but not exclusively:

User support

Network & Security LAN/WAN/Wi-Fi

Network Printing - Papercut

Software Applications (Sage Advantage)

Telephony & Voice over IP

Server infrastructure management

Data management Backup, Archiving & Restore

IT Asset & Licences management

Risk Management & compliance

Drafting and updating of IT documentations and policies

Understanding of IT budgets and budgetary process

Supplier & contract management

Any other ad hoc assignments requested by the Group Information Technology Manager that falls within the skills and responsibilities of the job description.

Knowledge

Mimecast

Firewall (Meraki) on SD-WAN

Microsoft 365

Veeam Backup

M365 Security

Entra AD

Multifactor Authentication

ERP application Sage X3 support

Adequate IT knowledge which includes an understanding of IT concepts, systems and

functions

Understanding of VPN (Zero-Trust)

Understanding network routing and troubleshooting

Technical Competencies

Advanced Verbal and Writing Skills.

Good Negotiation skills.

Planning and Organising Skills.

Behavioural Competencies

Analytical skills.

Project management skills.

Ability to engage with customers and suppliers.

Ability to establish and maintain strong relationships.

Attention to detail.

Focused.

Minimum requirements:

Diploma/Degree preferably in IT
NQF Level 5-6
4-8 years experience in related field
Sage X3 or ERP support will be advantageous
Some travel may be required from time to time.

Minimum 4+ years Infrastructure and server experience required.

NOTE: The above points do not constitute the incumbents sole job function; the incumbent should use these points as a guideline. The incumbents direct superior can request the

incumbent to complete other tasks that are in line with the Job Specification.



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