Microsoft 365 Solutions Expert

4 days ago


Johannesburg, Gauteng, South Africa Upwork Full time
Expertise in Microsoft 365 Required

We are seeking a skilled technical support engineer to join our team and provide expertise in Microsoft 365 to our clients.

The ideal candidate will have extensive experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.

Job Responsibilities
  • Main Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
  • Document technical issues and solutions in a knowledge base for future reference.
Requirements

To succeed in this role, you must have:

  • At least 2 years of experience in one or more areas: Microsoft 365 administration, consultancy, deployment, migration, or technical support.
  • A deep understanding of Microsoft 365 workloads, including Exchange Online, SharePoint Online, Teams, Office, OneDrive For Business, and Identity Management Solutions.
  • Excellent problem-solving skills and the ability to document technical issues and solutions.


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