IT Support Engineer
4 weeks ago
RESPONSIBILITY OF JOB
The incumbent will report directly to the Information Technology Manager. As an IT professional in this role, you will be responsible for ensuring network and server administration, maintenance, and uptime. You will be responsible for the administration of emails and the internal helpdesk application. Your role will also involve business analysis and improvement of processes and procedures within the organization. The candidate should possess customer-facing abilities, excellent written and verbal communication skills, and be capable of articulating technical concepts effectively to both technical and non- technical stakeholders.
MainDuties and Responsibilities
Support of Operating Systems and Hardware/Software configurations including, but not limited to:
Windows Workstations
Windows Servers (On-Prem & VDC)
Microsoft 365 & Entra AD
First and second-line support for, but not exclusively:
User support
Network & Security LAN/WAN/Wi-Fi
Network Printing - Papercut
Software Applications (Sage Advantage)
Telephony & Voice over IP
Server infrastructure management
Data management Backup, Archiving & Restore
IT Asset & Licences management
Risk Management & compliance
Drafting and updating of IT documentations and policies
Understanding of IT budgets and budgetary process
Supplier & contract management
Any other ad hoc assignments requested by the Group Information Technology Manager that falls within the skills and responsibilities of the job description.
Knowledge
Mimecast
Firewall (Meraki) on SD-WAN
Microsoft 365
Veeam Backup
M365 Security
Entra AD
Multifactor Authentication
ERP application Sage X3 support
Adequate IT knowledge which includes an understanding of IT concepts, systems and
functions
Understanding of VPN (Zero-Trust)
Understanding network routing and troubleshooting
Technical Competencies
Advanced Verbal and Writing Skills.
Good Negotiation skills.
Planning and Organising Skills.
Behavioural Competencies
Analytical skills.
Project management skills.
Ability to engage with customers and suppliers.
Ability to establish and maintain strong relationships.
Attention to detail.
Focused.
Minimum requirements:
Diploma/Degree preferably in IT
NQF Level 5-6
4-8 years experience in related field
Sage X3 or ERP support will be advantageous
Some travel may be required from time to time.
Minimum 4+ years Infrastructure and server experience required.
NOTE: The above points do not constitute the incumbents sole job function; the incumbent should use these points as a guideline. The incumbents direct superior can request the
incumbent to complete other tasks that are in line with the Job Specification.
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