Technical Support Engineer
6 days ago
About the Role:
Ananzi is seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will possess an IT/Networking diploma, certifications in Microsoft Azure, AWS, Microsoft 365, and CompTIA, along with hands-on experience in IT support and troubleshooting.
Main Responsibilities:- Deliver technical assistance for hardware, software, and network-related issues.
- Investigate and resolve IT-related problems across various systems and platforms.
- Oversee and maintain cloud environments using Microsoft Azure and AWS.
- Support and troubleshoot Microsoft 365 applications and services.
- Assist in setting up and configuring hardware and software for users.
- Troubleshoot network connectivity issues and resolve them efficiently.
- Collaborate with cross-functional teams to maintain and improve IT infrastructure.
- Guarantee data security and system integrity through regular updates and patches.
- Support remote users and troubleshoot issues through phone and remote access tools.
- IT/Networking diploma or equivalent.
- Microsoft Azure certification (e.g., Microsoft Certified: Azure Fundamentals or Associate level).
- AWS certification (e.g., AWS Certified Solutions Architect or AWS Certified Cloud Practitioner).
- Microsoft 365 certification (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals or Associate level).
- CompTIA certification (e.g., CompTIA A+, Network+, or Security+).
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with cloud infrastructure, virtualization, and systems administration.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Previous experience in a similar IT support role is a plus.
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