Technical Advisor for Microsoft 365 Support

7 days ago


Johannesburg, Gauteng, South Africa Upwork Full time
Company Overview

We are a multinational technology company seeking an experienced technical advisor to join our team.

In this role, you will be working with customers who are part of the paid Microsoft Business Assist support program, providing technical solutions and advice to help them get the most out of their Microsoft 365 subscriptions.

Job Description
  • Responsibilities:
  • Use troubleshooting knowledge and tools to fix customer issues related to Microsoft 365 products and services.
  • Approach customers to understand their business needs and provide guidance on using Microsoft 365 workloads and products.
  • Provide step-by-step assistance to customers to achieve their goals using Microsoft 365 subscriptions and workloads.
  • Offer technical support via phone, email, or chat and resolve technical issues related to Microsoft 365.
  • Educate customers on Microsoft 365 products and services, and provide best practices for improving productivity and collaboration.
Required Skills and Qualifications

To succeed in this role, you should have at least 2 years of experience in one or more areas:

  • Microsoft 365 administration
  • Microsoft 365 consultancy
  • Microsoft 365 deployment
  • Microsoft 365 migration
  • Microsoft 365 technical support

A solid understanding of Microsoft 365 workloads is required, as well as specialization in at least one of the following workloads:

  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Office
  • Microsoft OneDrive For Business
  • Microsoft Identity Management Solutions


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