Account Manager

3 days ago

Johannesburg, Gauteng, South Africa Axiata Digital Labs Full time
Axiata Digital Labs Account Manager Job Description

Axiata Digital Labs is a leading innovation technology hub offering cutting-edge digital transformation products, services, and solutions. We are seeking an experienced Account Manager to join our dynamic team.

Key Responsibilities:
  • Develop and maintain strong relationships with key clients in the telecom, banking, and finance sectors.
  • Understand and execute the sales strategy for the African market to achieve revenue objectives.
  • Understand client needs and provide tailored solutions to meet their business objectives.
  • Act as the primary point of contact for clients, ensuring timely and effective communication.
  • Collaborate with internal teams to deliver high-quality products and services.
  • Identify opportunities for account growth and new business development.
  • Prepare and present regular reports on account performance and client satisfaction.
  • Identify and solve any conflicts pertaining to the business side and eliminate any misconceptions or misunderstanding.
  • Oversee the preparation and implementation of RFP documentation.
  • Stay updated on industry trends and competitor activities to provide strategic insights.
  • Set up meetings for events and participate in events if required.
  • Actively support marketing and inside sales activities as and when required.
  • Collect correct data to prepare proposals in response to requests for proposals (RFPs).
  • Ability to approach and develop new local partnerships.
Requirements:
  • Minimum 7 years' experience in managing client relationships within the Telecom industry.
  • Sales Expertise: Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes, techniques, and strategies.
  • Networking & Adaptability: Ability to network and adapt to different markets and cultures across the African region.
  • Communication & Negotiations Skills: Excellent verbal and written communication skills in English to creatively and effectively engage with clients, present products, and proven ability to negotiate deals.
  • Relationship Building: Strong interpersonal skills to build and maintain relationships with key clients and stakeholders.
  • Sales Tools: Familiarity with CRM software and other sales tools such as LinkedIn Sales Navigator and Apollo.
  • Problem-Solving: Ability to identify client needs and provide tailored solutions, addressing any challenges that arise during the sales process.
  • Presentation Skills: Competence in conducting product and solution presentations to potential clients based on their specific needs.
  • Team Collaboration: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
  • Industry Knowledge: Strong understanding of the Telecom, Banking and Finance sectors, including market trends, challenges, and opportunities.
  • Travel Readiness: Willingness to travel as required.

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