Event Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About the Role

We are seeking a highly skilled Event Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As an Event Support Engineer, you will be responsible for providing technical support for live events in our on-campus venue, ensuring seamless execution and exceptional customer experiences.

Key Responsibilities
  • Setup, configure, operate, monitor, troubleshoot, and de-rig event/AV equipment.
  • Ability to operate in role autonomously, lead, train and oversee vendor engineer personnel.
  • Report any problems that arise with complex equipment, make repairs as able.
  • System and inventory management, maintain data/records of equipment use.
  • Develop, document and maintain event/AV standards and drive process improvements.
  • Raise the bar for our customers by searching out opportunities to help others improve skillsets and processes.
A Day in the Life

As an Event Support Engineer, you will work alongside Producers, peers and customers to deliver high-quality event experiences. Your work will encompass all stages of the event process, including pre-production planning, set, delivery, and de-rig/restore of event spaces.

Pre-Event
  • Communicate with Event producer to determine technical needs.
  • Setup, configuration, and thorough testing of equipment ahead of event.
Event Delivery
  • Operation of event/AV equipment (audio, video, lighting).
  • Optimizing systems for the best quality attainable.
  • Adaptable to customer needs and changes.
Post-Event
  • Assist with de-rig of event space(s), ensuring correct equipment handling and storage.
  • Participate in post-event feedback discussions/surveys.
About the Team

The Event Production team provides high-quality support to internal Amazon customers. The team consists of engineers and system engineers who work daily with the installed production equipment, helping to plan and execute each event within the space. The Event Production team culture is built around providing quality customer support for each event, and works to customize each event to provide the maximum results for each customer.

Requirements
  • 3+ years experience in events production.
  • 3+ years of experience with video and audio operation, and troubleshooting.
  • Familiarity with Ross video processors, Cisco VC equipment, Yamaha professional mixing consoles.
  • Strong written and verbal communication skills.
  • Ability to adjust work schedule to business needs.
  • Positive-minded with a 'can-do' attitude.
Preferred Qualifications
  • 2 – 4 year degree in A/V, technical theater or related field, or equivalent experience.
  • Deep understanding of live audio/video mixing principles, troubleshooting and problem-solving for relevant systems and equipment.
  • Background in event AV, including audio, video, lighting and staging systems.
  • Knowledge of MS Office suite.
What We Offer

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

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