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Senior Operations Manager

1 month ago

CBD, South Africa South Cape Recruitment Full time
Senior Operations Manager

At South Cape Recruitment, we are seeking a highly skilled and experienced Senior Operations Manager to join our team. The ideal candidate will have a proven track record of managing large contact centers, ensuring seamless transition and flawless service delivery.

Key Responsibilities:
  • Manage and optimize operational processes to drive efficiency and cost savings
  • Develop and implement strategic plans to improve service delivery and client satisfaction
  • Lead and motivate a high-performing team to achieve business objectives
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Monitor and analyze key performance indicators to inform business decisions
Requirements:
  • Minimum 5 years of experience in operations management, preferably in a contact center environment
  • Proven track record of delivering results in a fast-paced, dynamic environment
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent analytical and problem-solving skills, with the ability to identify and implement process improvements
  • Ability to work effectively in a collaborative environment, with a focus on delivering exceptional results