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Workshop Administrator

2 months ago

Johannesburg, Gauteng, South Africa Performability Recruitment Full time
Workshop Administrator

A well-established wholesale distributor and repairer of tools and machinery is seeking a bi-lingual Workshop Administrator to join their thriving Edenvale team.

The successful candidate will be responsible for the administration of repairs and servicing of the company's tools and machinery.

Key Responsibilities:
  • Provide a positive after-sales service experience to all customers.
  • Handle customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
  • Ensure all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the company's stipulated lead time.
  • Accurately record all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program.
  • Monitor repair costs to ensure economic feasibility to the company.
  • Cost and quote out-of-warranty repairs to customers, using the RMA Program, to ensure profitability for the company.
  • Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs, and credits, ensuring the information is reported to Senior Management monthly.

This is a great opportunity for someone who enjoys a steady and secure work environment.