Hospitality Operations Manager

2 weeks ago

Sandton, South Africa Nedbank Head Office Full time

Job Summary


Nedbank Head Office seeks a skilled Banqueting Co Ordinator to join our team. As a key member of our hospitality operations team, you will be responsible for arranging and facilitating functions and events for both internal and external clients within dining rooms and external facilities.


Key Responsibilities



  • Monitor and control departmental budget by tracking expenses, operational losses and CAPEX (Capital Expenditure).
  • Manage turnaround time on orders through adherence to Nedbank standards on relevant systems (e.g. Ariba / SAP).
  • Manage cost of events by providing guidance and support to internal and external clients.
  • Monitor and manage departmental efficiency by tracking individual and team performance against performance indicators.
  • Monitor customer feedback through surveys, NPS (Net Promoter Score) and daily interactions with clients to identify areas of strength and development.
  • Meet client needs by displaying subject matter expertise in hospitality industry and providing guidance and understanding of client requests.
  • Build and maintain relationships with catering team and internal stakeholders through collaboration.
  • Manage relationships and service delivery from external stakeholders through collaboration, meetings and daily interactions.
  • Manage and monitor team output through capacity planning, overtime as well as work and resource allocation.
  • Manage delivery against expectations (e.g. quality, speed of delivery, professionalism, etc.) through coaching or performance managing individuals / team.
  • Identify opportunities for improving efficiency and effectiveness by monitoring and tracking individual and team results through feedback logged and actioned.
  • Identify improvement / change opportunities to systems, policies, procedures and standards by analysing trends and making relevant changes.
  • Enhance quality of decisions and solutions through evaluation against current industry best practices and client requirements.
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
  • Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Contribute to team effectiveness by following the recruitment process when recruiting talent.
  • Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
  • Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
  • Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.
  • Requirements

    • NQF Level Matric / Grade 12 / National Senior Certificate
    • Degree or Diploma in Hospitality
    • At least 3-5 years experience in a Hospitality industry management role

Behavioural Competencies



  • Driving for Results
  • Customer Focus
  • Earning Trust
  • Building Partnerships
  • Guiding Team Success
  • Communication

  • Hospitality Operations Manager

    3 weeks ago

    Sandton, South Africa ANEW Recruitment Full time

    The ideal candidate will be responsible for delivering exceptional customer experiences through efficient service and a positive attitude. Key responsibilities include creating a good first impression, exceeding customer expectations, and maintaining a high level of customer satisfaction. The successful candidate will be based in Mpumalanga, Witbank, and...

  • Operations Coordinator

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job Title: Intermediate Operations SpecialistJob Summary:Wild Dreams Hospitality is seeking an experienced Intermediate Operations Specialist to join our team. The successful candidate will be responsible for supporting the Travel Designers, managing relationships with suppliers, and administering the backend of each booking.Key Responsibilities:Support the...

  • IT Manager

    5 months ago

    Sandton, South Africa C & G (Hospitality) Recruitment Full time

    **Large corporate catering client is looking for an IT MANAGER for their corporate offices in Sandton Johannesburg**. **PREVIOUS IT MANAGEMENT EXPERIENCE ESSENTIAL.** **Qualifications and Experience**: - **Matric**: - **Tertiary Qualification in IT Field**: - **MCITP or equivalent an advantage**: - **Windows and Microsoft proficient**: - **Network and...

  • Banqueting Manager

    5 months ago

    Sandton, South Africa C & G (Hospitality) Recruitment Full time

    **5 Star International Hotel Group is requiring a seasoned and experienced Banqueting Manager for their 5-star Sandton Hotel Property.** Key responsibilities: - New Business, retaining new business - Marketing and selling conference and banqueting facilities - Scheduling reservations - Operating the facilities profitably - Planning well so each event runs...

  • Hospitality Operations Manager

    2 weeks ago

    Sandton, South Africa ANEW Recruitment Full time

    The ideal candidate will be responsible for creating a positive first impression, delivering exceptional customer service, and maintaining a high level of efficiency in the food and beverage department. Key responsibilities include managing staff, maintaining a clean and safe environment, and ensuring customer satisfaction.Key Responsibilities:Manage a team...

  • Global Travel Operations Manager

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Key Responsibilities:We are seeking a highly skilled and experienced Relief Travel Specialist to join our team at Wild Dreams Hospitality. The ideal candidate will have a strong background in inbound tour consulting, with a minimum of 3-5 years of experience.Key Requirements:Experience: Minimum of 3-5 years in inbound tour consulting, preferably in South...

  • Senior Tourism Operations Manager

    4 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job Title: Groups and Incentives Operations ConsultantWild Dreams Hospitality is seeking a highly skilled and experienced Groups and Incentives Operations Consultant to join our team. As a key member of our operations team, you will be responsible for delivering and managing land tour programs and events across Southern and East Africa.Key...

  • Hospitality Business Development Specialist

    5 months ago

    Sandton, South Africa C & G (Hospitality) Recruitment Full time

    **Large Corporate Catering company is seeking a Business development specialist to grow it's portfolio by sourcing and securing retainable business - Previous Hospitality Sales experience essential.** **MINIMUM REQUIREMENTS**: - Tertiary Education essential, Outgoing, presentable demeanor - Sound knowledge and experience of the sales process - Computer...

  • Operations Coordinator

    1 week ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job Summary: We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Wild Dreams Hospitality. The ideal candidate will have a strong background in administration, financial operations, and customer service.Key Responsibilities:Liaise with travel designers, UK Operations Team, and suppliers on all bookings in an...

  • Operations Coordinator

    1 week ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Primary Purpose: To support the Travel Designers in the booking process while maintaining relationships with suppliers and administering the backend of each booking.Key Responsibilities:To secure reservations with service providers and travel designers accurately and efficiently.Handling customer relationships and developing/promoting products and services...

  • Travel Operations Specialist

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job SummaryWild Dreams Hospitality seeks a talented Travel Operations Specialist to join our team. The ideal candidate will have 3-5 years of experience in inbound tour operating and a deep understanding of the travel industry.

  • Senior Travel Designer

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job RequirementsMandatory Qualifications:Matric certificate with mathematics (minimum standard grade or above)Tertiary certificate in Travel & Tourism/HospitalityMinimum 4-5 years experience in a senior levelKey Responsibilities:Plan and execute educational itineraries to enhance product knowledge for Travel Designers and Owned AgenciesCoordinate with the...

  • Financial Operations Coordinator

    1 month ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Job Title: Accounts AssistantWe are seeking a highly skilled and experienced Accounts Assistant to join our team at Wild Dreams Hospitality. As an Accounts Assistant, you will play a crucial role in ensuring the smooth operation of our financial processes.Key Responsibilities:Financial Management: Assist in the preparation and management of financial...

  • Intermediate Operations Specialist

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    This position is based in either Johannesburg and/ or Cape Town. Primary purpose: To fill a full operations role in the booking process, firstly as a support to the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the reservation with...

  • Intermediate Operations Specialist

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    This position is based in either Johannesburg and/ or Cape Town.Primary purpose: To fill a full operations role in the booking process, firstly as a support to the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the reservation with...

  • Intermediate Operations Specialist

    1 week ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    *This position is based in either Johannesburg or Cape TownPRIMARY PURPOSE: To fill a full operations role in the booking process, firstly as a support to the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the reservation with all...

  • Intermediate Operations Specialist

    1 week ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    *This position is based in either Johannesburg or Cape TownPRIMARY PURPOSE: To fill a full operations role in the booking process, firstly as a support to the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the reservation with all...

  • Intermediate Operations Specialist

    1 week ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    *This position is based in either Johannesburg or Cape TownPRIMARY PURPOSE: To fill a full operations role in the booking process, firstly as a support to the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the reservation with all...

  • Hospitality Services Manager

    2 months ago

    Sandton, South Africa ANEW Recruitment Full time

    Job Summary:A highly skilled and experienced Food and Beverage Manager is required to join the team at ANEW Recruitment. The successful candidate will be responsible for delivering exceptional customer service and creating a positive dining experience for our clients.Key Responsibilities:Develop and implement effective food and beverage strategies to drive...

  • Travel Operations Coordinator

    2 weeks ago

    Sandton, South Africa Wild Dreams Hospitality Full time

    Key Responsibilities:As a Travel Operations Coordinator at Wild Dreams Hospitality, you will be responsible for the planning and execution of leisure FIT tailor-made itineraries. This will involve managing the reservations process, handling bookings from quote to finalisation, including invoicing and travel documents. You will also be proactive in selling...