Service Excellence Representative

4 days ago


Cape Town, Western Cape, South Africa Time Personnel Full time
Overview

At Time Personnel, we are committed to delivering exceptional customer service and ensuring that our clients receive the best possible support. As a Service Excellence Representative, you will play a crucial role in achieving this goal by providing timely and effective solutions to customer queries.

You will be working closely with our team to ensure that customer complaints are handled promptly and professionally, and that customer satisfaction is maintained at all times. Your excellent communication and interpersonal skills will enable you to build strong relationships with our clients and provide them with the level of service they expect from us.

In addition to your excellent customer service skills, you will also need to have strong problem-solving skills and the ability to work independently with minimal supervision. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you

Responsibilities
  • Manage incoming calls and respond to customers' emails
  • Provide product and service information to customers
  • Identify and escalate issues to the Customer Service Team Leader when necessary
  • Recognize, document, and alert the Team Leader of trends in customer calls and/or emails

Salary: $45,000 - $65,000 per annum (dependent on experience)



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