Business Strategy Director

6 days ago

Johannesburg, Gauteng, South Africa Smollan Full time

Job Summary:

To spearhead and oversee the National Operations team, ensuring exceptional stakeholder satisfaction and retention. Furthermore, to foster, expand, and leverage key relationships with retail/wholesale customers within the area of responsibility.

Strategy Implementation
  1. Responsible for the effective implementation of strategy, structure, and business processes under management.
  2. Collaborate in strategic planning with customers and key stakeholders to ensure alignment on critical KPIs.
  3. Cultivate new business in the area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating.
Development of Tactical Plans
  1. Evaluate customer strategic objectives through interaction with relevant stakeholders.
  2. Negotiate tactical plans, implementation, finance, and objectives to agree and sign-off for execution.
  3. Consult with relevant stakeholders to provide operational complexities.
  4. Design organisational structures to ensure delivery of objectives.
  5. Continuously review current service methodology and drive innovative thinking in line with market and client trends.
Operations Management
  1. Drive operations efficiencies and exceptions, obtain information for discrepancies, and implement corrective action where necessary.
  2. Built effective operational structures within the division to ensure capacity to achieve or exceed business needs.
  3. Designed and implemented efficient and effective business processes to ensure the highest possible output.
  4. Create frequent and relevant collaboration and communication engagements with all critical customer personnel to drive visibility and value quantification.
  5. Monitor call cycle activities and revise call cycles if required.
  6. Assess impact of call cycles against budgets, LRA, and Basic Conditions of Employment.
  7. Communicate and agree on point of purchase standards, and subsequently review and monitor implementation.
  8. Ensure Sales Team Adheres to Parameters.
  9. Obtain operational information from the principal.
  10. Identify, develop, and execute opportunities and ad-hoc initiatives to increase sales and profitability.
  11. Ensure distribution methods are effective and efficient and identify potential problems and ensure resolution timeously.
  12. Manage assets to ensure optimisation.
Achievement of Operational Objectives, Profitability, Sustainability, and Financial Targets
  1. Regularly analyse relevant data to ensure milestones are met.
  2. Create plans to address identified areas and meet objectives.
  3. Gather feedback from team and develop short-term tactical plans to enhance performance.
  4. Identify, develop, implement, and manage systems and processes to ensure delivery of objective.
  5. Compile divisional forecasts and budgets and present to Client Executive for sign-off.
  6. Implement, monitor, and manage budget.
  7. Identify and investigate exceptions, ensuring resolutions.
  8. Ensure sustainability and growth of profitability.
  9. Ensure cost containment and maximize income and available resources.
  10. Communicate budget to divisional managers and sales team.
Stakeholder Management
  1. Actively build, maintain, and grow strong relationships with stakeholders.
  2. Work to align Group and customer objectives with business plans.
  3. Attend regular meetings to update customer and Group, review plans, and optimize processes.
  4. Manage customer expectations and manage reputation.
  5. Draft, implement, and maintain customer contact matrix and ensure adherence to plans.
  6. Prioritize and manage competing demands and expectations.
  7. Identify cross-selling opportunities to clients and customers.

Key Competencies:

  1. Industry and business awareness
  2. Judgement and decision making
  3. Transformative leadership
  4. Conceptual thinking
  5. Change leadership
  6. Sales orientation
  7. Coaching and development of others
  8. Establishing networks
  9. Impact and influence
  10. Emotional maturity
  11. Team leadership
  12. Performance and results-driven

Requirements

Minimum Qualifications: Degree/NQF level 7, MBA

Minimum Experience: 8-10 years' experience in the Telecoms Retail and Operations environment, with a strong understanding of telecoms retail execution. Preference to someone from an OEM or relevant Telecom Agency background.

Knowledge, Skills & Abilities: Problem-solving, Thought leadership, Business acumen, Financial acumen, Influencing skills, Negotiation skills, Communication skills (verbal & written), Organizational awareness.

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